Parent Partner/Case Manager

BestCare Treatment Services, Inc.; Madras (OR); On-site; USD 42,000 - 54,000; Full time

Job summary

BestCare Treatment Services, Inc. seeks a Parent Partner / Case Manager to support families involved in intensive services including Wrap-Around and IIBHT. The role requires coordinating teams, training families, and ensuring family voice is central in planning.

Ideal candidates have a relevant degree or multiple years of experience with children and families, plus QMHA certification or eligibility. Travel to community settings may be required.

Qualifications

• Bachelor’s degree in social work, human services, counseling, psychology, or social services or
• High School Diploma plus 5 years’ equivalent experience may be considered in lieu of degree
• Experience parenting a child who uses mental/behavioral health services or faces education/health barriers
• Must have maintained recovery for 2 years if in recovery from substance-use disorder
• QMHA-I required or eligible to register for QMHA-R within 1 week and obtain within 6 months
• Valid Oregon Driver License or ability to obtain one, insurable by policy

Responsibilities

• Provides direct support to parents/caregivers involved in intensive treatment services
• Partners with treatment team to ensure wraparound and intensive services are provided
• Participates in wraparound team meetings with child, family, school rep, and community partners
• Ensures family voice and choice in all phases of the process
• Connects families to other families, support groups, and natural supports
• Educates and encourages parents about self-care activities
• Assists family members in navigating systems
• Provides information about child-serving systems, behavioral health, and resources
• Models empathy and effective listening with parents/caregivers
• Helps family identify vision and needs, using strengths and culture
• Shares experiences to build relationships and help families succeed
• Facilitates problem-solving to resolve barriers to plan follow-through
• Demonstrates effective system, service, and team interactions
• Provides training in home, clinic, or community settings
• Mentors families to advocate and manage services
• Provides case management as assigned
• Offers additional skills training to youth and families
• Completes documentation in client charts on time
• Promotes professional communication among staff and partners
• Demonstrates cultural sensitivity in service delivery
• Participates in Wrap-Around and IIBHT trainings and stays updated
• Performs other related duties as assigned

Skills

Bilingual English/Spanish

Strong communication

Empathy and listening

Education

Bachelor’s degree in social work or related field

High School Diploma + 5 years relevant experience

Job description

The Parent Partner / Case Manager will provide support and training to parents who children are involved in intensive services including the Wrap-Around program and Intensive In-Home Behavioral Health Treatment (IIBHT). The Parent Partner is an individual who has experience parenting a child with behavioral health challenges. This position also provides overall case management and skills training to children and families as needed.

QUALIFICATIONS:

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

• • Bachelor’s degree in social work, human services, counseling, psychology, or social services or
• High School Diploma (or equivalent) plus a minimum of 5 years’ equivalent experience working with children and families, coordinating teams, and strength-based planning may be considered in lieu of the degree
• • Experience required in parenting a child who:
  • - Is a current or former consumer of mental/behavioral health services or
  • - Has faced difficulties in accessing education, health and wellness services due to the child’s mental or behavioral health barriers
• • For individuals in recovery from substance-use disorder, must have maintained continuous recovery for the previous two years at the time of hire

LICENSES AND CERTIFICATIONS:

• •QMHA-I required or eligible to register for QMHA-R within one (1) week of hiring and commitment/ability to obtain this certification within 6 months
• •Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization’s auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations)

PREFERRED:

• •Bilingual in English/Spanish a plus

ESSENTIAL FUNCTIONS:

1. 1. Provides direct support to parents/caregivers involved in intensive treatment services;
2. 2. Partners with other members of the treatment team to ensure high-quality wraparound and intensive services are being provided;
3. 3. Participates in wraparound team meetings which would include child (if appropriate), family members, child/family supports, school representative, and other community partners (i.e. child welfare caseworkers, juvenile PO’s) when appropriate;
4. 4. Ensures family voice and choice in all phases of the process;
5. 5. Connects families to other families, support groups and natural supports;
6. 6. Educates and encourages parents/caregivers about self-care activities;
7. 7. Assists family members in navigating systems;
8. 8. Supplies information about child-serving systems, children’s behavioral health and development, and community resources;
9. 9. Cultivates a stance of acceptance and empathic listening to the parents/caregivers;
10. 10. Supports family to identify their vision of what their family can be, the most important needs to achieve this future, and use their strengths and culture to get these needs met;
11. 11. Shares their own experiences to build relationships with and help families be successful;
12. 12. Facilitates problem-solving interventions with parents to explore and resolve barriers to plan follow-through;
13. 13. Models' effective system, service and team interactions and behavior;
14. 14. Provides training (in home, in clinic, or in the community) that will support the goals of the child and the family;
15. 15. Mentors families to improve their confidence and ability to advocate for and effectively manage the services and supports for their own family;
16. 16. Provides case management services as assigned;
17. 17. Provides additional skills training to youth and families as assigned;
18. 18. Completes documentation in client charts within agency stated timelines;
19. 19. Models and encourages direct, professional communication among staff members and community partners; facilitate development of positive staff/community support network;
20. 20. Demonstrates awareness and sensitivity in the delivery of consumer services as it relates to cultural and socio-economic characteristics of the population served;
21. 21. Participates in any training required for Wrap-Around and IIBHT and stays abreast of new administrative rules/statues pertaining to these programs;
22. 22. Other related duties as assigned.