Parent Partner/Case Manager

BestCare; Madras (OR); On-site; USD 45,000 - 65,000; Full time

Job summary

BestCare in Oregon seeks a Parent Partner / Case Manager to support parents of children in intensive services, including Wrap-Around and IIBHT. The role blends direct family support with case management and skills training for children and families.

You will collaborate with treatment teams, participate in wraparound meetings, and advocate for family voice while helping families access needed resources and services. Experience with behavioral health and strong communication are essential.

Qualifications

• Bachelor’s degree in social work or related field or 5 years of equivalent experience with children and families.
• Experience parenting a child who has mental/behavioral health barriers or is a consumer of such services.
• QMHA-I required or eligible to register for QMHA-R within 1 week; obtain certification within 6 months.
• Must have a valid Oregon driver license and be insurable under the organization policy.
• Bilingual in English/Spanish is a plus.

Responsibilities

• Provide direct support to parents/caregivers involved in intensive treatment services.
• Partner with treatment team to ensure high‑quality wraparound and intensive services.
• Attend wraparound team meetings with family, school, and community partners as appropriate.
• Support family voice and choice in all phases of the process.
• Educate families about self‑care, system navigation, and community resources.
• Complete documentation in client charts within agency timelines.

Skills

Bilingual English/Spanish

Education

Bachelor’s degree in social work, human services, counseling, psychology, or social services

High School Diploma plus 5 years’ equivalent experience with children and families

Job description

Description

The Parent Partner / Case Manager will provide support and training to parents who children are involved in intensive services including the Wrap-Around program and Intensive In-Home Behavioral Health Treatment (IIBHT). The Parent Partner is an individual who has experience parenting a child with behavioral health challenges. This position also provides overall case management and skills training to children and families as needed.

QUALIFICATIONS:

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

• Bachelor’s degree in social work, human services, counseling, psychology, or social services or
• High School Diploma (or equivalent) plus a minimum of 5 years’ equivalent experience working with children and families, coordinating teams, and strength-based planning may be considered in lieu of the degree
• Experience required in parenting a child who:
  • Is a current or former consumer of mental/behavioral health services or
  • Has faced difficulties in accessing education, health and wellness services due to the child’s mental or behavioral health barriers
• For individuals in recovery from substance-use disorder, must have maintained continuous recovery for the previous two years at the time of hire

LICENSES AND CERTIFICATIONS:

• QMHA-I required or eligible to register for QMHA-R within one (1) week of hiring and commitment/ability to obtain this certification within 6 months
• Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization’s auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations)

PREFERRED:

• Bilingual in English/Spanish a plus

ESSENTIAL FUNCTIONS:

1. Provides direct support to parents/caregivers involved in intensive treatment services;
2. Partners with other members of the treatment team to ensure high-quality wraparound and intensive services are being provided;
3. Participates in wraparound team meetings which would include child (if appropriate), family members, child/family supports, school representative, and other community partners (i.e. child welfare caseworkers, juvenile PO’s) when appropriate;
4. Ensures family voice and choice in all phases of the process;
5. Connects families to other families, support groups and natural supports;
6. Educates and encourages parents/caregivers about self-care activities;
7. Assists family members in navigating systems;
8. Supplies information about child-serving systems, children’s behavioral health and development, and community resources;
9. Cultivates a stance of acceptance and empathic listening to the parents/caregivers;
10. Supports family to identify their vision of what their family can be, the most important needs to achieve this future, and use their strengths and culture to get these needs met;
11. Shares their own experiences to build relationships with and help families be successful;
12. Facilitates problem-solving interventions with parents to explore and resolve barriers to plan follow-through;
13. Models' effective system, service and team interactions and behavior;
14. Provides training (in home, in clinic, or in the community) that will support the goals of the child and the family;
15. Mentors families to improve their confidence and ability to advocate for and effectively manage the services and supports for their own family;
16. Provides case management services as assigned;
17. Provides additional skills training to youth and families as assigned;
18. Completes documentation in client charts within agency stated timelines;
19. Models and encourages direct, professional communication among staff members and community partners; facilitate development of positive staff/community support network;
20. Demonstrates awareness and sensitivity in the delivery of consumer services as it relates to cultural and socio-economic characteristics of the population served;
21. Participates in any training required for Wrap-Around and IIBHT and stays abreast of new administrative rules/statues pertaining to these programs;
22. Other related duties as assigned.