Parent and Student Service Advisor

Georgetown University; United States; Hybrid; USD 28,000 - 43,000; Full time

Job summary

Georgetown University is seeking a Parent and Student Services Advisor to provide frontline customer care for students and families across admissions, academic processes, student life, and campus services.

You will be the first point of contact, coordinate with staff, monitor waitlists, ensure forms are completed on time, and support summer programs and communications with families.

Qualifications

• Bachelor’s degree or 1–3 years of customer service in higher education.
• Detail oriented with excellent organizational and multitasking abilities.
• Able to work in a fast-paced environment and adapt to changing priorities.

Responsibilities

• Serve as the first point of contact for student and family inquiries.
• Provide timely, accurate information and assistance.
• Liaise with parents/students and escalate issues to leadership.
• Maintain effective communication with families via phone and email.
• Collaborate with academic and administrative staff on updates.
• Monitor course waitlists and handle registration updates.
• Oversee timely completion of required forms by students.
• Coordinate with campus health and safety partners for compliance, especially for housing students.
• Collaborate with other departments on Summer Programs projects.
• Assist Marketing to edit/update the Summer website.
• Support Summer Team during outreach webinars.

Skills

Customer service

Attention to detail

Multitasking

Education

Bachelor's degree

Tools

Student information systems

Job description

Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Requirements Job Overview

The Parent and Student Services Advisor provides frontline customer care for all students and their families, aligning with Georgetown’s brand and reputation.

The PSSA manages student and family inquiries and addresses various issues related to admissions, academic processes, student life, and campus services.

• Serve as the first point of contact for student/family inquiries and issues.
• Provide excellent customer service, ensuring students and their families receive timely and accurate information and assistance.
• Serve as a liaison for parents/students and elevate issues as necessary to the leadership team.
• Manage and maintain effective communication with students' families via phone and email.
• Collaborate with academic and administrative staff to address and communicate important updates or changes.
• Monitor course waitlists and serve as a point of contact for registration updates.
• Oversee the timely and accurate completion of all required forms by students.
• Communicate with campus health and safety partners to ensure compliance, especially for residential students.
• Collaborate with other university departments on special projects and initiatives related to Summer Programs.
• Work with the Marketing Team to edit and update the Summer website.
• Provide support for the Summer Team during outreach webinars.

Work Interactions

The Parent and Student Service Advisor (PSSA) reports directly to the Lead Parent and Student Service Advisor.

• Internal stakeholders include but are not limited to SCS Marketing, SCS Admissions/Enrollment Management, GOCard/UIS, OGE/OGS, Public Health Team, and SCS Operations.
• External stakeholders are primarily students and families but also include partner/network schools, Kaplan University Partners, and other prospective partners.

Requirements and Qualifications

• Bachelor’s degree or 1-3 years of customer service experience in a higher education setting. Knowledge of the student lifecycle and student information systems is helpful not required.
• Candidate should be detail oriented with excellent organizational and multitasking abilities.
• Be able to work effectively in a fast-paced environment and adapt to changing priorities.

Work Mode Designation

This position has been designated as remote. This position may work remotely from September 1st through March 31st but must be in-person at least two days a week April 1st through August 31st at a designated SCS campus location. In rare circumstances, this position may be expected to provide support for student check-ins on weekends. NOTE: Work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Pay Range

The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is: $20.16 - $31.30. Compensation is determined by a number of factors including, but not limited to, the candidate’s individual qualifications, experience, education, skills, and certifications, as well as the University’s business needs and external factors.

EEO Statement

GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.

Benefits

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.

Need Assistance

If you are a qualified individual with a disability and need a reasonable accommodations for any part of the application and hiring process, please visit the Office for Equal Opportunity Compliance website for general information about requesting accommodations, as well as information about requesting accommodations specifically for applicants. You also can contact the Office for Equal Opportunity Compliance at [phone] or [e-mail].

We’re a leading research university with a heart. Founded in the decade that the U.S. Constitution was signed, we’re the nation’s oldest Catholic and Jesuit university. Today we’re a forward-looking, diverse community devoted to social justice, restless inquiry and respect for each person’s individual needs and talents. Grounded in our Jesuit, Catholic identity, the Spirit of Georgetown undergirds everything we do. Watch this video to learn more. Learn how HR CARES for faculty and staff, nurturing an environment of mutual respect where imaginations flourish and ideas are realized to positively impact the world. Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.