Parent Advocate Team Lead

Seamen; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Training & Development

Paid Time Off & Holidays

Health Insurance

Retirement Plan (403(b))

Commuter Benefits

Employee Assistance Program

Referral Programs

Job summary

Seamen’s Society for Children and Families in New York City is seeking a Parent Advocate Coordinator to lead a team of Parent Advocates, align with Case Planning, and support birth parents toward reunification. You will supervise, coach, and monitor referrals, ensure timely documentation in CONNECTIONS, and participate in meetings such as Family Team Conferences and Case Planning Meetings.

The role emphasizes trauma-informed, culturally responsive, and equitable service delivery, with travel

Qualifications

• Strong planning, organizational, time-management, and follow-up skills.
• Strong interpersonal, written, verbal, and customer service skills with the ability to communicate effectively and professionally.
• Demonstrated ability to supervisor, train, coach, and support staff members
• Ability to effectively prioritize multiple responsibilities and meet deadlines.
• Proficiency in Microsoft Office applications, including Excel, Word, Outlook, PowerPoint and Teams
• Ability to maintain confidentiality and exercise sound judgement when handling sensitive information.

Responsibilities

• Provide individual and group supervision, coaching, and performance support to a team of Parent Advocates to ensure high-quality service delivery and professional development.
• Promote effective collaboration between Parent Advocates and Case Planning staff to support birth parents in achieving reunification and permanency goals.
• Monitor and oversee Parent Advocate case assignments and workloads through internal systems and the CONNECTIONS database to ensure equitable distribution and timely engagement.
• Track and monitor completion of required pre-service and ongoing training to ensure Parent Advocates maintain the knowledge and skills necessary to fulfill their roles effectively.
• Participate in internal and external leadership meetings to discuss program performance, operational priorities, policy updates, and service delivery improvements.
• Ensure Parent Advocates provide support to birth parents during initial agency engagements, including Parent-to-Parent Meetings and Transition Meetings, to facilitate successful entry into foster care services.
• Oversee Parent Advocate caseload management and ensure consistent engagement with families working toward reunification.
• Monitor and ensure timely documentation of bi-monthly contacts and all required case activities in the CONNECTIONS database.
• Ensure Parent Advocates conduct meaningful, trauma-informed outreach and engagement with parents to support their adjustment to the foster care system and encourage participation in services.
• Ensure Parent Advocate participation in Case Planning Meetings, Family Team Conferences, and other critical planning forums to provide support, clarification, advocacy, and emotional regulation assistance to parents.
• Track and monitor completion of 90-day parent engagement checklists for all newly admitted foster care cases.
• Oversee the scheduling, curriculum implementation, participation, and effectiveness of weekly parent support groups.
• Support the facilitation of parent support groups and other parent engagement activities, as needed.
• Ensure Parent Advocates attend assigned family time visits to support positive parent-child interactions, encourage consistent visitation, and assist parents in addressing barriers to successful visits.
• Ensure Parent Advocates accompany and support parents in accessing services, including substance use treatment, mental health services, housing programs, educational opportunities, and court appearances, helping to promote engagement and reduce barriers to participation.
• Monitor service referrals and follow-up activities to ensure parents are connected to appropriate resources and supports in a timely manner.
• Safeguard and promote parents' rights by ensuring services are delivered in a respectful, equitable, transparent, and family-centered manner.
• Prepare reports, maintain program data, and monitor performance indicators to support quality assurance and continuous improvement efforts.
• Perform other duties and responsibilities as assigned by Program Leadership.

Skills

Planning & org

Communication skills

Staff supervision

Prioritization

MS Office

Confidentiality

Education

Associate’s degree in social work or related human services field

Job description

Seamen’s Society for Children and Families in New York City is seeking a Parent Advocate Coordinator to lead a team of Parent Advocates, align with Case Planning, and support birth parents toward reunification. You will supervise, coach, and monitor referrals, ensure timely documentation in CONNECTIONS, and participate in meetings such as Family Team Conferences and Case Planning Meetings.

The role emphasizes trauma-informed, culturally responsive, and equitable service delivery, with travel