Parcel Analyst, Hybrid

Belk, Inc. & Belk eCommerce LLC.; United States; Hybrid; USD 55,000 - 75,000; Full time

Job summary

Belk, Inc. & Belk eCommerce LLC. is seeking a Parcel Analyst to provide analytical and administrative support for Ship-to-Home parcel initiatives. You will analyze data, develop reports, and support forecasting, budgeting, and peak-period planning to drive cost savings and operational improvements.

Key collaboration with Store Operations, carriers, and cross-functional teams, strong Excel/data skills, and 2–3 years in related fields are essential in a hybrid in-office work setting.

Qualifications

• Bachelor's degree or equivalent work experience.
• 2–3 years in supply chain, logistics, transportation, fulfillment operations, retail, finance or related field.
• Experience with data, reporting, or administrative processes preferred.
• Strong Excel and data analysis skills.

Responsibilities

• Analyze Ship-to-Home parcel data and trends to identify operational and cost-saving opportunities.
• Monitor and report key parcel KPIs, including volume, carrier performance, service levels, and transportation expense.
• Prepare and maintain recurring reports, dashboards, scorecards, and presentations.
• Support budget development, forecasting, and variance analysis for parcel operations.
• Assist with parcel volume forecasting and carrier capacity planning.
• Partner with Store Operations, carriers, and cross-functional teams to support Ship-to-Home initiatives and peak planning.
• Research shipment exceptions and coordinate resolution of pickup, scanning, and delivery issues.
• Manage parcel claims, recovery reporting, and supporting shipment documentation.
• Maintain parcel accounts, carrier contacts, operational records, and departmental trackers.
• Reconcile parcel data, validate reporting accuracy, and identify process improvement opportunities.

Skills

Data analysis

Excel

Forecasting

Attention to detail

Communication

Education

Bachelor's degree in Supply Chain, Logistics, Business, Finance, Analytics, Industrial Engineering, MIS, or a related field

Tools

Microsoft Excel

Data visualization tools

Job description

The Parcel Analyst position will be responsible for providing analytical and administrative support for Ship-to-Home Parcel initiatives. The Analyst will support parcel performance reporting, carrier and store operations, forecasting, and peak period preparation. An enthusiastic self-starter with a strong drive to improve existing processes and systems is highly desired. The Analyst will assist with the development of operational and financial reporting, and recurring parcel performance metrics. Additionally, the Analyst will work closely with internal teams and parcel carriers to gather data, research operational issues, and provide analysis that supports informed and effective business decisions.

Essential Functions

• Analyze Ship-to-Home parcel data and trends to identify operational and cost-saving opportunities.
• Monitor and report key parcel KPIs, including volume, carrier performance, service levels, and transportation expense.
• Prepare and maintain recurring reports, dashboards, scorecards, and presentations.
• Support budget development, forecasting, and variance analysis for parcel operations.
• Assist with parcel volume forecasting and carrier capacity planning.
• Partner with Store Operations, carriers, and cross-functional teams to support Ship-to-Home initiatives and peak planning.
• Research shipment exceptions and coordinate resolution of pickup, scanning, and delivery issues.
• Manage parcel claims, recovery reporting, and supporting shipment documentation.
• Maintain parcel accounts, carrier contacts, operational records, and departmental trackers.
• Reconcile parcel data, validate reporting accuracy, and identify process improvement opportunities.

EDUCATION

Bachelor's degree from an accredited university in Supply Chain, Logistics, Business, Finance, Analytics, Industrial Engineering, MIS, or a related field and/or equivalent work experience.

Requires designated hybrid in-office work schedule.

WORK EXPERIENCE

• 2 to 3 years of work experience in Supply Chain, Logistics, Transportation, Fulfillment Operations, Retail Operations, Finance, Business Administration, or a related field.
• Experience working with data, reporting, or administrative processes preferred.
• Working knowledge of Microsoft Excel and the ability to organize and analyze data.
• Strong attention to detail and ability to maintain accurate reports and records.
• Strong written and verbal communication skills with the ability to work with multiple levels of the organization.
• Ability to manage deadlines and multiple assignments simultaneously.
• Strong organizational, follow-up, and problem-solving skills.
• Ability to work effectively with Store Operations, internal business partners, and external parcel carriers.
• Experience with Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, and Teams.
• Experience with reporting or visualization tools is a plus but not required.

#LI-SE1 #IND3

We set trends through our merchandise and, more importantly, through the way we work. At Belk you will find a positive, inclusive, vibrant and fast-paced environment where you have access to all the tools and resources necessary to be effective in your job. Furthermore, we know access to senior leadership is critical to making company-wide initiatives a reality and getting great ideas to the forefront of our business.

Time and time again, our associates are grateful for the opportunities they have to meet with Belk's senior most leaders. Diversity is about embracing our differences and realizing they are what makes us stronger. We believe in an inclusive environment where everyone feels valued, respected, and welcomed to bring their whole selves to work or to shop.

We are on a mission to break down inequality and leverage our influence to make a position impact against racism every day. Above all else, here you'll find opportunities to make huge impact. It's the result of dynamic initiatives, financial and structural support, and strong investments in the areas that are taking Belk to new heights.

We are an Equal Opportunity Employer Belk is an equal‑opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.