Paratransit Operator: Safe, Caring Rides & Accessibility

Research Triangle Regional Public Transportation Authority; Durham (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

GoTriangle is seeking a Paratransit Operator to transport passengers safely and professionally on a set schedule. You will operate the assigned vehicle, collect fares, and assist riders with mobility devices while maintaining ADA compliance.

The role reports to a Dispatcher I/Supervisor and requires strict adherence to safety, paperwork, and customer-service standards. Ideal candidates have a strong driving history, a Class B CDL with passenger endorsement, and the ability to work in varying

Qualifications

• High school diploma preferred but not required.
• Valid North Carolina Driver's License.
• Class B CDL with passenger endorsement.
• Six years driving experience with a good driving record.
• Ability to operate lift-equipped vehicles and transport passengers.

Responsibilities

• Abides by all safety and traffic regulations/laws as well as company policy/procedures.
• Completes required paperwork including manifests, pre/post-inspection checks, accident reports, and other forms.
• Records mileage, driving, waiting, and administration time on daily manifest sheet.
• Follows dispatch instructions and coordinates pick-up/drop-off efficiently.
• Attends training sessions including CPR, First Aid, and special assistance techniques.
• Dresses in uniform and maintains a neat appearance.
• Answers passenger questions about service area, eligibility, and fares.
• Ensures passengers' ride is comfortable and safe and provides assistance as needed.
• Knows emergency procedures and reports accidents immediately.
• Maintains radio procedures/protocol and ADA transit requirements.
• Keeps current on service routes and performs fueling/cleaning as required.
• Assists in dispatch and with operator training as needed.

Skills

Valid NC Driver's License

Class B CDL with passenger endorsement

Excellent driving record

Customer service oriented

Education

High school diploma preferred

Job description

GoTriangle is seeking a Paratransit Operator to transport passengers safely and professionally on a set schedule. You will operate the assigned vehicle, collect fares, and assist riders with mobility devices while maintaining ADA compliance.

The role reports to a Dispatcher I/Supervisor and requires strict adherence to safety, paperwork, and customer-service standards. Ideal candidates have a strong driving history, a Class B CDL with passenger endorsement, and the ability to work in varying