Paratransit Operator

Research Triangle Regional Public Transportation Authority; Durham (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

GoTriangle is seeking a Paratransit Operator to transport passengers safely and professionally on a set schedule. You will operate the assigned vehicle, collect fares, and assist riders with mobility devices while maintaining ADA compliance.

The role reports to a Dispatcher I/Supervisor and requires strict adherence to safety, paperwork, and customer-service standards. Ideal candidates have a strong driving history, a Class B CDL with passenger endorsement, and the ability to work in varying

Qualifications

• High school diploma preferred but not required.
• Valid North Carolina Driver's License.
• Class B CDL with passenger endorsement.
• Six years driving experience with a good driving record.
• Ability to operate lift-equipped vehicles and transport passengers.

Responsibilities

• Abides by all safety and traffic regulations/laws as well as company policy/procedures.
• Completes required paperwork including manifests, pre/post-inspection checks, accident reports, and other forms.
• Records mileage, driving, waiting, and administration time on daily manifest sheet.
• Follows dispatch instructions and coordinates pick-up/drop-off efficiently.
• Attends training sessions including CPR, First Aid, and special assistance techniques.
• Dresses in uniform and maintains a neat appearance.
• Answers passenger questions about service area, eligibility, and fares.
• Ensures passengers' ride is comfortable and safe and provides assistance as needed.
• Knows emergency procedures and reports accidents immediately.
• Maintains radio procedures/protocol and ADA transit requirements.
• Keeps current on service routes and performs fueling/cleaning as required.
• Assists in dispatch and with operator training as needed.

Skills

Valid NC Driver's License

Class B CDL with passenger endorsement

Excellent driving record

Customer service oriented

Education

High school diploma preferred

Job description

GENERAL STATEMENT OF JOB DUTIES

The Paratransit Operator transports passengers over specified distant points according to a set time schedule. The Paratransit Operator is required to operate the assigned vehicle in a safe, reliable, and professional manner while being courteous, patient, and helpful to all passengers. This position reports to a Dispatcher I/Supervisor.

SPECIFIC DUTIES AND RESPONSIBILITIES

• Abides by all safety and traffic regulations/laws as well as company policy/procedures.
• Properly completes all required paperwork to include manifests, pre/post-inspection checks, accident reports, and other applicable forms/reports.
• Accurately records all mileage, driving, waiting, and administration time on daily manifest sheet.
• Uses sound judgement in following dispatch instructions, being able to recognize, create, and follow logical sequences for pick- up and drop- off of passengers in an efficient manner.
• Attends training classes and successfully completes each. Training will include, but not be limited to, CPR, First Aid, and special assistance techniques and driving skills.
• Dresses in appropriate uniform and maintain a neat, clean, and well-groomed appearance.
• Answers passenger questions politely and accurately, to include questions about service area, eligibility requirements and fares.
• Must be knowledgeable of the fare box procedures, collect the proper fare, and issue proper fare media.
• Ensures passengers' ride is comfortable and safe.
• Provides assistance to individuals as needed.
• Knows all emergency procedures and report all accidents, emergencies, and incidents immediately.
• Knows and maintains proper radio procedures/protocol.
• Knows and abides by all ADA transit requirements.
• Keeps current on the operation of all service routes.
• Performs necessary fueling and cleaning of vehicle as required.
• Knows and adheres to policies/procedures pertaining to overall employment.
• Assists in dispatch office one day a week as needed.
• Assists the Paratransit Supervisor and Paratransit Manager with operator training. Training includes but is not limited to sensitivity training and route training.
• Works in corporation with other employees.
• Other duties as assigned.

MINIMUM QUALIFICATIONS AND REQUIREMENTS

• High school diploma preferred but not required.
• Valid North Carolina Driver's License at the appropriate classification.
• Must have or be able to obtain a Class B Commercial Driver's License with a passenger endorsement.
• Six years driving experience, possession of a good driving record, and the ability to drive in all types of adverse weather.
• Must be able to report to work during Adverse Weather conditions.
• Must have a good understanding of the basic needs of persons with disabilities.
• Must have the ability to operate lift- equipped vehicles and to transport passengers using various mobility devices.
• Must have the ability to lift 60 pounds.
• Portray a positive and professional attitude.
• Must have a minimum of two years of experience working as a bus operator for GoTriangle and at least one year of prior transportation service.
• Must have received an above expected performance review rating for the past two years.
• Must have an excellent safety and security record for the past two years.
• Demonstrate proficiency in all bus operator duties.
• Must be able to meet the Department of Transportation physical requirements and maintain a DOT card.

An equivalent combination of related education and experience may be substituted for the above stated minimums excluding High School Diploma, GED, Licenses, or Certifications.

Working Conditions:

While performing the duties of this job, the employee frequently works in outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals and vibration. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while at operating facilities, during which the incumbent should observe all policies and procedures, safety precautions and regulations, and use all protective clothing and devices provided.

Physical Requirements:

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Walking and standing are required only occasionally.

EEO Statement:

GoTriangle is an equal opportunity employer. We are committed to providing equal opportunity and will not discriminate in terms and conditions of employment and employment practices. Decisions are made without regard to race, color, national origin, age, disability, pregnancy, genetic information, gender, sexual orientation, gender identity, marital status, creed, religion, protected veteran and military status or other applicable legally protected characteristics.

Accommodations:

GoTriangle is firmly committed to a policy of nondiscrimination in employment and to a program of achieving total equality of opportunity for all applicants. If you require reasonable accommodation because of a disability for any part of the application or hiring process, please contact 919-485-7448. Please indicate the specific assistance needed.