ParaTransit Dispatcher

UGA Savannah River Ecology Laboratory; Athens (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

This innovative firm is seeking a dedicated ParaTransit Dispatcher to manage and coordinate transportation services. In this pivotal role, you will ensure efficient operations by assigning staff and vehicles to various transportation needs while maintaining adherence to schedules. Your strong organizational and communication skills will be essential in providing excellent customer service and addressing any operational challenges. If you're looking for a fulfilling opportunity to contribute to a vital service in the community, this position is perfect for you.

Qualifications

• Requires at least a high school diploma or equivalent.
• Strong organizational and customer service skills are essential.

Responsibilities

• Assign staff and vehicles for scheduled pick-ups and demand response.
• Monitor AVL and scheduling system for adherence to schedules.

Skills

Organizational Skills

Customer Service Skills

Communication Skills

Critical Thinking

Multi-tasking

Education

High School Diploma or Equivalent

Tools

Automatic Vehicle Location (AVL)

Passenger Trip Scheduling Software

Job description

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Posting Details

Posting Details

Posting Number S11723P Working Title ParaTransit Dispatcher Department Auxiliary Transit Opera About the University of Georgia

Since our founding in 1785, the University of Georgia has operated as Georgia’s oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine.

About the College/Unit/Department College/Unit/Department website tps.uga.edu Posting Type External Retirement Plan TRS Employment Type Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time Work Schedule Additional Schedule Information

40 Hours Per Week

Typical schedule is Monday – Friday, however, hours may vary and include weekend work as needed.

Advertised Salary Commensurate with Experience Posting Date 03/31/2025 Open until filled Yes Closing Date Proposed Starting Date 04/14/2025 Special Instructions to Applicants Location of Vacancy Athens Area EEO Policy Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([e-mail]).

USG Core Values Statement

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title Office/Clerical Assistant FLSA Non-Exempt FTE 1.00 Minimum Qualifications

Requires are least a high school diploma or equivalent. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Summary

Preferred Qualifications Position Summary

This position is responsible for assigning staff and vehicles to scheduled pick-ups, demand response, and other paratransit related operational services based on staffing, maintenance constraints, fleet availability and service needs. This position ensures that paratransit operational staff reports to work in accordance with standard operating procedure to carry out task deemed necessary to support day-to-day operations. Routinely, this position will work to fill open shifts daily as interruptions in services may occur and to ensure passengers maintain schedule adherence to their allotted times. This position is responsible for reporting customer service related issues to management and assisting paratransit passengers with service related inquiries. Utilizing Automatic Vehicle Location (AVL) and Passenger Trip scheduling software, this position works in coordination with the Paratransit Manager, Maintenance Crew, and if applicable, Electronics and IT Operations to report and resolve issues that may obstruct daily operations or the ability to provide accurate service and data for National Transit Database (NTD) reporting. Lastly, this position will also provide back-up support at the Van Operator capacity. Applicants will submit to drug and alcohol testing as required by the US Department of Transportation.

Knowledge, Skills, Abilities And/or Competencies

• Possess a Class C Driver’s License.
• Strong Organizational, Verbal/Non- Verbal Communications, and Customer Service Skills.
• Emphasis on attention to details and the ability to multi-task utilizing critical and strategic thinking to support daily operations.
• Safe driving record.
  
  

Physical Demands

• Sitting for long periods of time, pushing, pulling and reaching.
• Working in adverse climates and standing for long periods of time on occasion.
• Driving as needed to perform job duties.
  
  

Is driving a responsibility of this position? Yes Is this a Position of Trust? No Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) No Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities

• Monitor Automatic Vehicle Location (AVL) and paratransit scheduling system for schedule and route adherence.
• Communicate utilizing multiple apparatuses: two-way radio, phone/text, email, etc. to deliver and obtain route assistance to staff and passengers.
  
  

Percentage of time 30 Duties/Responsibilities

• Monitor drivers reporting for duty on-site.
• Assign vehicles to scheduled service, demand response, and special assignments.
• Ensure all driver assignments are covered within a timely manner.
• Coordinates daily lunch assignments.
  
  

Percentage of time 30 Duties/Responsibilities

• Fill open shifts on the schedule for day-to-day operations after weekly schedule is published to meet the complexities of Paratransit riders.
  
  

Percentage of time 30 Duties/Responsibilities

• Other duties and responsibilities related to the administration of the Paratransit Operations department.
• Provide back-up support as a van operator.
  
  

Percentage of time 10

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name Suzanne Ruggiers Recruitment Contact Email [e-mail] Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * How many years of experience do you have in this type of position?
• 0-1
• 1-3
• 3-5
• 5-7
• 7+
• * Are you available to work weekends?
• Yes
• No
• * Do you have a valid driver's license?
• Yes
• No
• * Do you have experience as a dispatcher/communications officer in a public safety setting?
• Yes
• No
• No Response
• * How did you hear about this job opportunity?
• UGAjobsearch.com
• InsideHigherEd.com
• Indeed.com
• hCareers.com
• LinkedIn
• Facebook
• The Department of Labor
• Goodwill
• UGA Employee
• Other
  

Applicant Documents

Required Documents

• Resume/CV
• Cover Letter
• List of References with Contact Information
  
  

Optional Documents

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Research Services

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