Paratransit Dispatch Specialist

City-of-Fargo; Fargo (ND); On-site; USD 37,000 - 48,000; Full time

Job summary

City of Fargo is seeking a Paratransit Dispatcher to manage 100–150 daily calls and coordinate 12–15 drivers for paratransit, microtransit and fixed-route services. The role emphasizes customer service, data entry, and office support in a busy City department.

Requirements include a high school diploma or GED and the ability to communicate professionally. The position operates in an office environment with safe work practices, reporting to the Operations Supervisor.

Qualifications

• Customer service experience handling 100–150 calls per day.
• Proficient in Microsoft Office (Word, Excel, Access).
• Strong communication, problem-solving and data-entry skills.

Responsibilities

• Answer calls from the public and dispatch 12–15 drivers.
• Coordinate with drivers and garage personnel for service availability.
• Maintain records and prepare reports as required.
• Provide general office support and cash handling back-up duties.
• Adhere to safety guidelines and city policies.

Skills

Customer service

Communication

Microsoft Office

Data entry

Cash handling

Education

High school diploma or GED

Tools

Scheduling software

Two-way radio system

Job description

City of Fargo is seeking a Paratransit Dispatcher to manage 100–150 daily calls and coordinate 12–15 drivers for paratransit, microtransit and fixed-route services. The role emphasizes customer service, data entry, and office support in a busy City department.

Requirements include a high school diploma or GED and the ability to communicate professionally. The position operates in an office environment with safe work practices, reporting to the Operations Supervisor.