Paratransit Dispatch & Operations Specialist

County of Chester; Westtown (Chester County); On-site; USD 42,000 - 60,000; Full time

Job summary

County of Chester is seeking a Dispatcher to support Chester County Community Transit. You will dispatch drivers, coordinate with maintenance, handle incidents, and ensure compliance with ADA/FTA guidelines.

The role requires 2+ years in transit/dispatch and strong communication, analytical, and organizational skills. This is a full-time position located in Chester County, with responsibilities spanning reporting, safety, and service reliability.

Qualifications

• High school diploma or GED; college coursework preferred.
• 2+ years transit/dispatcher experience is desirable.
• Experience interfacing with management and coordinating with multiple stakeholders.

Responsibilities

• Monitor daily operations and provide guidance to paratransit drivers.
• Dispatch drivers to cover schedules and manage absenteeism.
• Coordinate with maintenance to assign vehicles and respond to changes.
• Document incidents, service issues, and performance metrics.

Skills

Communication

Analytical thinking

Problem solving

Multitasking

Stress management

Education

High school diploma

Tools

Ecolane

Microsoft Office

Job description

County of Chester is seeking a Dispatcher to support Chester County Community Transit. You will dispatch drivers, coordinate with maintenance, handle incidents, and ensure compliance with ADA/FTA guidelines.

The role requires 2+ years in transit/dispatch and strong communication, analytical, and organizational skills. This is a full-time position located in Chester County, with responsibilities spanning reporting, safety, and service reliability.