Pandora Specialist, eCommerce Trading & Web Merchandising

Pandora; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health & wellness

Retirement savings

Learning & development

Employee discounts

Paid time off

Job summary

Pandora NAM is seeking an Ecommerce Trade + Web Merchandising Specialist to own end-to-end onsite strategy for select categories in North America. You will translate category plans into precise onsite actions, optimize navigation, search, and product presentation, and drive growth through data-driven merchandising.

The role requires 3-5 years in ecommerce merchandising or related digital roles, with experience in platforms like Salesforce Commerce Cloud and tools like Bloomreach.

Qualifications

• 3-5 years of ecommerce merchandising experience.
• Ability to own day-to-day onsite execution and performance.
• Analyze performance data and provide actionable insights.
• Understanding of onsite merchandising: navigation, taxonomy, product presentation.
• Experience with ecommerce platforms and onsite tools.
• Proficiency with web analytics tools.
• Experience with optimization and testing (A/B) and personalization.
• Strong attention to detail and ability to manage multiple priorities.
• Strong cross-functional collaboration across marketing, merchandising, and operations.

Responsibilities

• Own onsite trading and merchandising strategy and execution across assigned categories.
• Execute merchandising updates, campaign activations, and promotional changes.
• Translate category and campaign strategies into onsite execution across navigation, search, product ordering, and promotions.
• Maintain high standards of excellence and consistency across categories.
• Own standard reporting and monitor performance across categories, identifying trends and risks.
• Leverage data-driven insights to identify opportunities and drive revenue.
• Continuously assess onsite experience and improve navigation, search, and product discoverability.
• Partner with Global Ecommerce, Merchandising, Content, Marketing, and Operations for aligned execution.
• Represent category needs with stakeholders and ensure coordination.
• Act as a key point of contact for assigned categories.

Skills

Ecommerce merchandising

Site merchandising

Category management

Data analysis

Cross-functional collaboration

Communication

Tools

Salesforce Commerce Cloud

Bloomreach

Adobe Analytics

ContentSquare

JIRA

Job description

Specialist, Ecommerce Trade + Web Merchandising, Pandora NAM

As the largest jewellery brand in the world, we a give a voice to millions of people's loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.

About the Team:

The North America Ecommerce team at Pandora drives online commercial performance by delivering a seamless, optimized, and customer‑centric digital experience across the US and Canadian markets. Working cross‑functionally with Global Ecommerce, Marketing, CRM, Paid Media, Operations, and Technology teams, the group translates global strategies, platforms, and initiatives into locally relevant, high‑impact onsite execution.

The ideal candidate brings strong ecommerce merchandising expertise, a data‑driven mindset, and a passion for delivering best‑in‑class digital retail experiences in a fast‑paced, collaborative environment.

The Ecommerce Trading and Web Merchandising Specialist plays a critical role in shaping the onsite experience. The role owns end‑to‑end category strategy, execution and optimization, while also serving as a subject matter expert for assigned key areas of the customer journey. The Specialist turns category strategies, campaign plans, and commercial priorities into precise onsite merchandising actions. By leveraging data, consumer insights, and experimentation, the Ecommerce Trading and Web Merchandising Specialist continuously optimizes navigation, search, product presentation, promotional execution, and supports global releases to drive growth and enhance the customer journey.

Your Role as a Specialist, Ecomerce Trading + Web Merchandising

• Own onsite trading and merchandising strategy and execution across assigned categories, with accountability for execution quality, category presentation, and customer experience within scope
• Execute merchandising updates, campaign activations, and promotional changes in line with the commercial calendar and business priorities
• Translate category and campaign strategies into effective onsite execution across navigation, search, product ordering, and promotional placements
• Maintain high standards of excellence and consistency across assigned categories, ensuring a seamless and customer‑first experience
• Own standard reporting and monitor performance across assigned categories, identifying trends, risks, and opportunities across key KPIs
• Leverage data driven insights to identify high‑impact opportunities and recommend strategic actions that directly influence revenue and customer experience.
• Continuously assess the onsite experience across assigned categories, identifying opportunities to improve navigation, search, product discoverability, and conversion
• Partner cross‑functionally with Global Ecommerce, Merchandising, Content, Marketing, and Operations teams to deliver aligned execution across assigned categories
• Represent category execution needs by sharing performance insights, status updates, and requirements with relevant stakeholders
• Act as a key point of contact for assigned categories, ensuring strong coordination and follow‑through across stakeholders

Craft your career with us if you have:

• 3-5 years of experience in ecommerce merchandising, site merchandising, category management, or related digital roles
• Strong ecommerce merchandising expertise, with the ability to own day‑to‑day onsite execution and performance across assigned categories
• Ability to analyze performance data and contribute actionable insights and recommendations to support category performance
• Strong understanding of onsite merchandising principles, including navigation, taxonomy, product presentation, and customer experience best practices
• Experience working with ecommerce platforms (e.g. Salesforce Commerce Cloud) and onsite tools such as Bloomreach or similar search and sorting solutions
• Proficiency with web analytics tools such as Adobe Analytics, ContentSquare, or similar BI platforms
• Experience supporting optimization and testing initiatives, including A/B testing, personalization, or onsite improvements
• Strong attention to detail, organization, and ability to manage multiple priorities in a fast‑paced environment
• Strong communication and collaboration skills, with experience working cross‑functionally across marketing, merchandising, and operations teams
• Analytical and structured mindset, with the ability to use data and customer insights to inform day‑to‑day actions
• Experience with tools such as JIRA or similar workflow/ticketing systems preferred
• Basic technical understanding (e.g. HTML, CSS, XML) preferred

Our Benefits & Perks

At Pandora, we dare to invest in our people, care for their well‑being, support their growth, and empower them to thrive both personally and professionally. Our comprehensive rewards package includes competitive pay, health and wellness benefits, retirement savings, learning and development opportunities, employee discounts, and paid time off. Visit our