Palm Court Attendant (Barista) - Full-time

Miraval Resorts & Spas; Tucson (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Complimentary room nights

Unlimited discounted and Friends &

Medical, Prescription, Dental and Visn

Job summary

Miraval Arizona Resort and Spa is seeking a Palm Court Attendant to assist guests with menu selections and offer recommendations from our diverse cuisine and beverage offerings. You will engage guests in casual conversation and contribute to the Palm Court experience through attentive service and a welcoming style.

Responsibilities include maintaining a clean, organized station, performing opening/closing side work, and ensuring timely side work as per F&B procedures.

Qualifications

• Desire to satisfy guests in a fast-paced environment.
• Refined verbal communication skills.
• Previous full-service restaurant experience preferred.
• Experience using POS systems.
• Barista and food-handling experience required; hospitality and fine dining preferred.
• Strong knowledge of coffee, tea and smoothies.
• Must have physical stamina to lift moderate weight.
• Ability to stand for long periods.

Responsibilities

• Submit guest menu selections and present food and beverage options.
• Gain menu knowledge and recommend offerings from the selection.
• Engage guests through conversation and create the Palm Court experience by service style.
• Assist with general outlet preparation and maintain a sanitary environment.
• Complete opening and closing side work as assigned.
• Report guest complaints to management for immediate resolution.
• Work as part of a multi-unit team with cooperation and flexibility.
• Keep floors clean by sweeping or vacuuming as needed.

Skills

Verbal communication

POS systems

Barista skills

Coffee, tea, smoothies

Stamina/physical

Stand for long periods

Tools

POS systems

Job description

Organization- Miraval Arizona Resort and Spa

The Miraval journey is about creating a life in balance, healing the whole self, and engaging in the present moment. It is our ongoing purpose to bring imagination, authenticity, and meaning to wellness. Each day we work to bring out the best in all we do. Not for the world to take notice, but for our guests and employees to take comfort in. We do this because we believe in the power of the individual. To create balance and live your best. We do this because we are Miraval.

Summary

Palm Court Attendants are responsible for submitting guest menu selections and presenting these food and beverage preferences. The right person will gain menu knowledge and give recommendations from our compilation of cuisine and drink offerings. Palm Court Attendants will engage in casual conversation and create the Palm Court experience by their style and service attributes. Other duties include general outlet preparation and maintaining a sanitary environment.

• Ensure that side work responsibilities and assignments are carried out in accordance to F&B standard operating procedures.
• Ensure that all products and services are offered by ensuring that an attendant is at Palm Court at all times.
• Arrive to work on time, dressed in full uniform and wearing name tag.
• Anticipates and serves guest requirements before requests are necessary.
• Provide for guests a comfortable, warm atmosphere by consistently delivering the highest quality products and services through thorough product knowledge by friendly, smiling and caring employees.
• Maintains supplies necessary for the team to provide the best service possible.
• Maintains a neat and organized station, and work area.
• Completes the opening and closing side work as assigned.
• Advise manager of any complaints so they can be rectified immediately.
• Work as a part of a multi-unit team displayed through your cooperation, flexibility and attitude.
• Ensures that the floors are swept or vacuumed and free of dirt and debris.

We offer excellent benefits:

• Complimentary room nights*
• Unlimited discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance on 30 th day of employment*
• 401K with company match*
• Generous Paid Time Off policy*
• Paid sick time
• Paid Family Bonding Time and Adoption Assistance*
• Tuition & Wellbeing Reimbursement*
• Free colleague meals during shift
• Employee Stock Purchase Plan*
• Access to resort facilities including spa services, programs, hiking trails and gym
• Exact benefit package is contingent on status

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal communication skills.
• Previous full-service restaurant experience preferred
• Experience using POS systems
• Barista and food-handling experience required, (hospitality & fine dining preferred)
• Strong knowledge of coffee, tea and smoothies.
• Must have physical stamina to lift moderate amounts of weight.
• Ability to stand for long periods of time.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.