Palliative Transition Ops Lead (Hybrid)

Ennoble Care; Hackensack (NJ); Hybrid; USD 68,000 - 83,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

Short/Long Term Disability

Flexible Spending Accounts

Paid Time Off

Paid Holidays

401(k) match

Referral Program

Payactiv

Job summary

Ennoble Care in Hackensack, NJ is hiring an Operations Manager, Palliative Transition Partner to own centralized scheduling, patient outreach, and reporting for a growing home-based palliative/hospice care partnership. The role builds strong partner relationships and scales operations across markets.

You will lead a team of coordinators, develop SOPs, and drive metrics like warm handoff and engagement rates while coordinating with market clinical teams.

Qualifications

• 3+ years in healthcare operations, care coordination, or scheduling operations management (home-based care, hospice, or palliative experience strongly preferred)
• Demonstrated experience managing a team of coordinators/schedulers, including hiring and training
• Strong data/reporting skills -- comfortable building and maintaining recurring metrics reports (Excel required, AI skills recommended)
• Track record of managing operational rollouts or expansions across multiple sites/markets
• Strong relationship management skills -- experience serving as a primary point of contact for an external partner or client organization, with a track record of resolving operational friction collaboratively

Responsibilities

• Central Calling & Scheduling Operations: Manage the team responsible for patient outreach, warm handoffs from referral partner, and referral/screening completion
• Own live patient scheduling against a shared calendar system, applying market-specific provider rules without requiring a transfer or hand-off
• Demand Planning & Reporting: Forecast staffing needs by market based on referral volume and panel growth
• Own and report core central metrics: warm handoff rate, palliative transition rate, engagement rate, visits/patient by acuity, timely initiation of care
• Build recurring reporting cadence for quarterly business reviews and internal leadership updates
• Team & Operations Management: Hire, train, and manage the central calling/scheduling staff
• Build and maintain SOPs for patient outreach, referral/screening completion, and scheduling across markets
• Serve as escalation point when scheduling conflicts or rule mismatches arise between central and market teams
• Partner Relationship Management & Problem Solving: Serve as a primary operational point of contact for the partner organization, building trusted working relationships with their leadership and market-facing staff
• Proactively identify friction points between central operations and market/partner teams, and drive resolution
• Bring structured problem-solving to recurring operational issues (e.g., scheduling mismatches, referral gaps) rather than escalating without a proposed path forward
• Represent central operations in partner-facing meetings and business reviews
• Expansion Management: Lead operational onboarding for new markets: capture local scheduling rules, provider calendar setup, staffing ramp
• Partner with market and regional leadership to validate rule configurations before go-live
• Iterate on the central/market operating model as new markets surface edge cases
• Cross-Functional Coordination: Partner with the external care partner organization on shared metrics and process changes
• Coordinate with market-based clinical teams on scheduling logistics and issue resolution
• Flag risks or gaps to leadership proactively rather than waiting for scheduled reviews

Skills

Team management

Healthcare operations

Data reporting

Cross-functional collaboration

Problem solving

Tools

Excel

Job description

Ennoble Care in Hackensack, NJ is hiring an Operations Manager, Palliative Transition Partner to own centralized scheduling, patient outreach, and reporting for a growing home-based palliative/hospice care partnership. The role builds strong partner relationships and scales operations across markets.

You will lead a team of coordinators, develop SOPs, and drive metrics like warm handoff and engagement rates while coordinating with market clinical teams.