Hybrid Palliative Care Ops Lead — Scheduling & Partnerships

ennoblecare; Hackensack (NJ); Hybrid; USD 68.000 - 83.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision and life保险

Paid Time Off

Paid Office Holidays

401(k) with company match

Zusammenfassung

Ennoble Care is expanding its Operations team in Hackensack, NJ. The Operations Manager, Palliative Transition Partner will own centralized operations for home-based palliative/hospice care transitions, coordinating patient referrals, scheduling, and reporting.

The role builds scalable processes and strong partner relationships to support growth into new markets. The hybrid schedule combines two onsite days in Hackensack with three remote days.

Qualifikationen

• 3+ years in healthcare operations, care coordination, or scheduling operations management (home-based care, hospice, or palliative experience strongly preferred)
• Demonstrated experience managing a team of coordinators/schedulers, including hiring and training
• Strong data/reporting skills -- comfortable building and maintaining recurring metrics reports (Excel required, AI skills recommended)
• Track record of managing operational rollouts or expansions across multiple sites/markets
• Strong relationship management skills -- experience serving as a primary point of contact for an external partner or client organization, with a track record of resolving operational friction collaboratively

Aufgaben

• Manage the team responsible for patient outreach, warm handoffs from referral partner, and referral/screening completion
• Own live patient scheduling against a shared calendar system, applying market-specific provider rules without requiring a transfer or hand-off
• Forecast staffing needs by market based on referral volume and panel growth
• Own and report core central metrics: warm handoff rate, palliative transition rate, engagement rate, visits/patient by acuity, timely initiation of care
• Build recurring reporting cadence for quarterly business reviews and internal leadership updates
• Hire, train, and manage the central calling/scheduling staff
• Build and maintain SOPs for patient outreach, referral/screening completion, and scheduling across markets
• Serve as escalation point when scheduling conflicts or rule mismatches arise between central and market teams
• Serve as a primary operational point of contact for partner organization, building trusted relationships with leadership and market staff
• Proactively identify friction points between central operations and market/partner teams, and drive resolution
• Bring structured problem-solving to recurring operational issues and represent central operations in partner meetings and reviews
• Lead operational onboarding for new markets and validate rules before go-live
• Iterate on the operating model as new markets surface edge cases
• Partner with market leadership to coordinate scheduling logistics and issue resolution
• Flag risks or gaps to leadership proactively

Kenntnisse

Healthcare operations

Team management

Data reporting

Scheduling

Tools

Excel

AI skills

Jobbeschreibung

Ennoble Care is expanding its Operations team in Hackensack, NJ. The Operations Manager, Palliative Transition Partner will own centralized operations for home-based palliative/hospice care transitions, coordinating patient referrals, scheduling, and reporting.

The role builds scalable processes and strong partner relationships to support growth into new markets. The hybrid schedule combines two onsite days in Hackensack with three remote days.