Palliative Intake RN - Comprehensive Care

Central Ohio Primary Care Physicians, Inc.; Westerville, Northern (OH, KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Central Ohio Primary Care Physicians, Inc. in Westerville, OH, is seeking a Palliative Care Intake RN to triage referrals, assign to care teams, and coordinate timely care with PCPs and the Comprehensive Care team.

The role offers full-time status with a Monday–Friday 8:00am–4:30pm schedule and a hybrid work arrangement requiring residence in Central Ohio; 5+ years of clinical and case management experience and Epic/EHR proficiency are preferred.

Qualifications

• 5+ years of clinical and case management experience in hospital, home health/hospice, geriatrics, or managed care.
• CCM certification; bachelor's degree in nursing, or CHPN certification.
• Knowledge of HIPAA requirements and patient confidentiality.
• Strong analytical, organizational, and time management skills.

Responsibilities

• Review the medical record upon referral to care coordination to ensure timeliness and appropriate level of care.
• Perform complete assessment of patient's health status including barriers and resources.
• Collaborate with care teams, patients, and caregivers to achieve care plan outcomes.
• Communicate with referring providers to clarify referral needs.
• Evaluate barriers to self-management goals and develop strategies.
• Document in the medical record and case management tools reflecting care planning.
• Triage patient or caregiver calls and coordinate timely care with PCP or Comprehensive Care.
• Manage Epic in-basket messages to ensure timely responses.

Skills

HIPAA compliance

Analytical skills

Communication

Team collaboration

Time management

Education

Bachelor's degree in nursing

CCM certification

CHPN certification

Tools

Epic

Microsoft Office

Job description

Job Category

Clinical

Requisition Number

PALLI005281

• Full-Time
• Hybrid

Locations

Westerville, OH, USA

Description

The Palliative Care Intake RN supports the Comprehensive Care team by triaging incoming referrals and assigning to appropriate clinical disciplines and providers. This position also performs triage from patient or caregiver calls and coordinates timely care with the PCP or Comprehensive Care team provider.

• Full Time/Benefits Eligible
• Monday-Friday - 8:00am-4:30pm
• Hybrid-Must live in Central Ohio

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accoodations may be made to enable individuals with disabilities to perform the essential functions.

• Review the medical record upon referral to care coordination to ensure timely, cost-effective services at the appropriate level of care, including palliative and hospice services.
• Perform complete assessment of patient's current health status, including barriers to achieving optimal health, and available resources. Identify potential gaps in care based on the assessment.
• Collaborate with care teams, patients, and caregivers to achieve plan of care outcomes and improve patient outcomes.
• Communication with referring providers to clarify referral needs
• Evaluate barriers to attainment of self-management goals and develop strategies to overcome.
• Document in the medical record as indicated and designated case management tool accurately reflecting collaborative care planning, interventions and evaluation against defined targets and goals.
• Triage patient or caregiver calls and coordinate timely care with the PCP or Comprehensive Care provider.
• Manage Epic in-basket messages to ensure timely response to patient care needs.
• Other duties as assigned

QUALIFICATIONS: Education, Licensures, Certifications & Experience

• Required: 5+ years of clinical and case management experience in a hospital, home health/hospice, geriatrics, or managed care setting
• Preferred: CCM certification; bachelor's degree in nursing, or CHPN certification

Knowledge, Skills & Abilities

• Work well under pressure with the ability to assess, communicate and maintain composure in stressful situations.
• Must be able to work flexible hours as needed
• Working knowledge of HIPAA requirements and track record of maintaining patient confidentiality
• Knowledge of chronic and acute disease states in adults
• Understanding of common medications used in a primary care setting including indications, dosages, and side effects
• Knowledge of trends in healthcare, managed care, government payers, case management, medical management, and quality improvement
• Proficient in computer software and usage including but not limited to Microsoft Office (Word, Excel, Outlook, Teams) and EHR systems (Epic preferred)
• Strong analytical, organizational, and time management skills
• Capability to work independently and within a team environment with minimum supervision
• Ability to demonstrate work toward the progress of patient-centered goals
• Aptitude to develop and maintain rapport among health care professionals within individual COPC practices
• Ability to adapt to changing environment
• Self-disciplined, energetic, passionate, and innovative
• Proficiency in decision making and problem-solving skills while showing great attention to detail
• Skillset to train or teach others while also identifying areas for process improvements
• Demonstrate awareness and ability to work alongside diverse cultures and patient populations
• Commitment to customer service

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.