Palliative Care RN: Telehealth Care Coordinator

Big Bend Hospice; Tallahassee (FL); On-site; USD 75,000 - 76,000; Full time

Job summary

Big Bend Hospice in Tallahassee, FL is seeking a Registered Nurse Case Manager - Palliative Care to support outpatient palliative care through telephonic nursing, care coordination, patient triage, and ongoing case management.

The RN will work with palliative care providers, patients, caregivers, primary care providers, specialists and community partners to address clinical needs, close gaps in care, ensure timely access to services, and document PCM activities for compliance and billing.

Qualifications

• Current Florida RN license and graduate of an accredited nursing program.
• CPR certification in accordance with organizational requirements.
• Minimum of 2 years clinical nursing experience; palliative care, hospice, geriatrics or case management preferred.
• Experience with telephonic nursing assessment, patient triage, and care coordination.
• Knowledge of PCM or other care-management programs and documentation is preferred.
• Strong clinical documentation, time-management and organizational skills.
• Ability to prioritize a high-volume caseload and collaborate with the care team.

Responsibilities

• Providing telephonic assessment, triage, education, and support to palliative care patients and caregivers.
• Coordinating clinical needs including medication refills, DME, home health, home infusion, labs, referrals, and appointments.
• Monitoring changes in patient condition and escalating urgent concerns.
• Supporting development, implementation, and review of individualized care plans with the interdisciplinary team.
• Providing proactive clinical follow-up for PCM including coordination and education.
• Documenting and tracking PCM activities to support compliance and billing.
• Identifying barriers to care and coordinating resources to address patient and caregiver needs.
• Supporting Palliative Care NPs by managing follow-up and coordination.
• Participating in interdisciplinary team meetings and quality-improvement activities.

Skills

Telephonic nursing

Care coordination

Clinical assessment

Documentation

Communication

Time management

Education

Bachelor's degree in Nursing

Associate degree in Nursing

Tools

Electronic Health Records (EHR)

Microsoft Office

Job description

Big Bend Hospice in Tallahassee, FL is seeking a Registered Nurse Case Manager - Palliative Care to support outpatient palliative care through telephonic nursing, care coordination, patient triage, and ongoing case management.

The RN will work with palliative care providers, patients, caregivers, primary care providers, specialists and community partners to address clinical needs, close gaps in care, ensure timely access to services, and document PCM activities for compliance and billing.