Palliative Care - Admin Assistant

Four Seasons Care; North Carolina; On-site; USD 31,000 - 52,000; Full time

Benefits offered by this job

Competitive Salaries

Annual Bonus Opportunities

Health Insurance

403B Retirement Plan

PTO 20-29 Days

Paid Holidays

Teletherapy & Telemedicine

Flexible Spending Accounts

Tuition Reimbursement

Job summary

Four Seasons Care is seeking an Administrative Assistant to support the Palliative Care Team. Responsibilities include scheduling, telephonic support, and preparing monthly/weekly reports. The role involves phone triage for patients and families, data entry, and coordinating across departments.

The position requires a High School Diploma or GED, with Medical Assistant certification benefiting the candidate. A strong emphasis on organization, communication, and teamwork is essential.

Qualifications

• High School Diploma or GED required.
• Experience as administrative assistant is preferred.
• Medical Assistant certification beneficial.

Responsibilities

• Provide administrative support to the Palliative Care team; schedule and telephonic support.
• Prepare monthly and weekly reports; assist with data gathering and reporting.
• Provide telephone triage for incoming patient, family, or provider calls.
• Assist with procurement of resources for patients (DME, prior approvals).
• Support Volunteer schedules and duties; assist clinic operations as needed.

Skills

Interpersonal skills

Written and oral communication

Work under pressure

Team collaboration

Initiative and problem solving

Plan and coordinate multiple projects

Education

High School Diploma/GED

Medical Assistant Certification

Tools

MS Office

EMR systems

Job description

Four Seasons offers an excellent benefits package for both full time and part time eligible employees, which may include:

• Competitive Salaries, Reviewed Annually
• Annual Operational Performance Bonus Opportunities
• $0 Employee Premiums on Medical Insurance
• Annual $600 Well-Care Benefit Towards Self-Care, Childcare, Pet Care, or Elder Care
• Medical & Dental Insurance Benefits First of the Month after Hire
• 403B Retirement Plan with Employer Match
• Generous Paid Time Off Package- 20-29 Days of PTO Per Year
• Up to 6 Paid Holidays
• Employer Paid STD, LTD, & Life Insurance
• Employer Paid Teletherapy & Telemedicine Coverage
• Health & Dependent Care Flexible Spending Accounts
• Up to $3k in Tuition Reimbursement Each Year

Reports To: Palliative Care Practice Manager

Status: Hourly

FT, PT, PRN: Full-Time

Shift: 40 hours; 8:00 am – 4:30 pm

Location: Flat Rock , NC

Position Summary:

Provide administrative support to the Palliative Care Team including the performance of various administrative functions such as scheduling and telephonic support. Facilitate the preparation of Monthly and Weekly reports. Provide telephone triage for incoming patient, family or Provider calls.

• Work to achieve performance goals, pursue progress toward individual learning plan and demonstrate Four Seasons values and competencies
• Answer, direct and document Palliative Care phone calls appropriately
• Provide office support functions including word processing, filing, copying, faxing, data entry, gathering and compiling data, composing a variety of business documents, balancing and coordinating a workload for multiple projects while meeting deadlines
• Gather data for and maintain various monthly and weekly tracking reports, summaries, and Performance reports. provider visits/billing/documentation
• Initiate Patient/Family surveys and Referral source surveys, document and report results
• Provide support to the Palliative Care clinical team as needed
• Manage Volunteer Schedules and duties
• Provide administrative support to Palliative Care clinic as needed
• Assist with procurement of resources for patients such as DME, Prior Approvals for medications, etc

Knowledge, Skills & Abilities:

• Knowledge of HIPAA privacy policies and regulations
• Knowledge of electronic medical records systems
• Basic data entry skills
• Excellent interpersonal skills
• Excellent written and oral communication skills
• Ability to work under pressure to meet deadlines
• Ability to take initiative and utilize innovative techniques and ingenuity
• Ability to interact with various departments throughout the organization
• Ability to work flexible hours, if needed
• Ability to participate as a team player to coordinate projects
• Ability to plan, prioritize and coordinate multiple projects

Minimum Qualifications:

Education:

• High School Diploma/GED
• Medical Assistant Certification Beneficial

Experience:

• Three years’ experience as an administrative assistant
• Demonstrated proficient computer skills with MS Office products
• Demonstrated excellent customer service and communication skills

Licensures & Certifications: (if applicable)

• Valid driver’s license and proof of automobile insurance

Summary of Physical Requirements:

Walking, standing, sitting, bending, reaching, twisting, crouching/squatting, kneeling

Flexion/Extension of arms/wrist

Hand dexterity to include gripping, pushing/pulling and writing

Intent & Function:

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the duties of the position. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.

JOB DESCRIPTIONS ARE NOT INTENDED AS AND DO NOT CREATE EMPLOYMENT CONTRACTS. THE ORGANIZATION MAINTAINS ITS STATUS AS AN AT-WILL EMPLOYER.

Other Duties:

• Participate in the design of clinical operations that are in compliance with internal and external standards, (federal, state, local laws/regulations, Medicare Conditions of Participation, defined clinical best practice) policies, and procedures
• Disseminate information to, and promote interprofessional collaborative proactive within the IDG.
• Develop goals and action plans that support the achievement of organizational and team goals and the Mission and Vision of Four Seasons
• Actively participate in continuous quality improvement activities (i.e. quality monitoring, chart audits, PIPs, task forces, etc.) and promote a culture of continuous quality improvement throughout the organization
• Demonstrated ability to effectively collaborate and facilitate the work of a group
• Work to achieve performance goals, pursue progress toward individual development plan (IDP) and demonstrate Four Seasons values and competencies
• Participate in department and staff meeting as required
• Participate in ongoing education and training offered by the agency
• Comply with company policies, procedures, guidelines, and Mission Statement