Painter

Roeslein & Associates; Milford (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in the construction industry is seeking a Help Desk Technician to support over 800 employees. This role involves troubleshooting IT issues, assisting with hardware setups, and ensuring efficient IT services. Ideal candidates should possess strong communication skills and technical knowledge, along with relevant educational qualifications. Join a reputable team that values empowerment and innovation.

Qualifications

• 1 - 3 years’ experience supporting software and hardware required.
• Intermediate competency with entire Microsoft Office 365 Suite.
• Ability to explain technical issues to non-technical users.

Responsibilities

• Serve as the first point of contact for technical issues.
• Handle computer hardware setup, installation, and troubleshooting.
• Provide technical assistance through various communication channels.

Skills

Microsoft OS

Microsoft Office products

Apple products

Computer setup

Troubleshooting

Communication

Organizational skills

Education

Associate’s Degree in Information Technology

Bachelor’s Degree in related field (preferred)

Tools

Microsoft Office 365 Suite

Citrix Administration

Exchange administration

Active Directory

Sonic firewalls

Cisco routers

Job description

Interested in an outstanding opportunity to become part of a team with a stellar reputation as a community engaged Employer of Choice?

Established in 1905, Consigli has grown over the last 100 years from a local fourth generation family business into one of the largest construction managers and general contractors in the Northeast and Mid-Atlantic regions. In 2018, we transitioned to 100-percent employee-ownership.

Nationally ranked as one of Forbes Best Midsize Employers in 2021 and 2022 and as one of the Best Places to Work by the Boston Globe, the Washington Post, the Hartford Business Journal, and MaineBiz, our culture draws raw talent from college interns to seasoned veterans with substantial years of experience in their field. We credit empowerment, innovation and “thinking great” for our continual growth and success. Most important, we are thankful for our employees and are proud to have one of the most exciting project portfolios in the business.

Help Desk Technician

As a member of the IT Service and Support Operations team, this position will support over 800 employees by serving as the first point of contact for any technical issues. Issues can be submitted via tickets, phone calls, walk-in visitors, and job site visits, with support being provided through face to face interactions, over the phone, as well as remote access. In addition to providing technical assistance on IT-related issues, the Help Desk Technician will be responsible for computer hardware setup, installation, troubleshooting and maintenance, as well as basic network and server maintenance, as needed

Required Skills

• Demonstrated computer skills with Microsoft OS and Office products, local and cloud applications, internet browsers and other common applications;
• Demonstrated troubleshooting skills with Apple products (iPhone and iPads);
• Basic knowledge of computer setup and connecting peripherals;
• The ability to work efficiently and effectively in a fast-paced environment, managing multiple projects simultaneously;
• Strong written and verbal communication skills;
• Excellent organizational skills and great attention to detail;
• Ability to explain technical issues in an intuitive way to non-technical end users;

Required Experience

• An Associate’s Degree in Information Technology (IT) or a related field required, Bachelor’s Degree strongly preferred;
• Certifications on Citrix Administration, Exchange administration, Active Directory, Sonic firewalls and routers, and Cisco preferred;
• 1 – 3 years’ experience supporting software and hardware required;
• Intermediate competency with entire Microsoft Office 365 Suite required

An Affirmative Action / Equal Opportunity Employer

Consigli provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Qualifications:

• Demonstrated computer skills with Microsoft OS and Office products, local and cloud applications, internet browsers and other common applications;
• Demonstrated troubleshooting skills with Apple products (iPhone and iPads);
• Basic knowledge of computer setup and connecting peripherals;
• The ability to work efficiently and effectively in a fast-paced environment, managing multiple projects simultaneously;
• Strong written and verbal communication skills;
• Excellent organizational skills and great attention to detail;
• Ability to explain technical issues in an intuitive way to non-technical end users;