Paint Sales & Service Specialist

Socket.dev; Black Mountain (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams in Black Mountain, NC, Store #2657, is seeking a Full-Time Customer Service Specialist to help retail and wholesale customers select paints and coatings, resolve issues, and meet sales goals. This role involves in-store interactions, phone support, and occasional deliveries, with emphasis on product knowledge and customer satisfaction.

The position requires 18+ years old, a valid driver's license, and the ability to lift up to 70 lbs.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to retrieve material from shelves and lift up to 50 lbs frequently and 70 lbs occasionally.
• Must be willing to work evenings and weekends with or without accommodation.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Spanish (bilingual)

Communication

Education

High School diploma or GED

Tools

Tinting equipment

Job description

Sherwin-Williams in Black Mountain, NC, Store #2657, is seeking a Full-Time Customer Service Specialist to help retail and wholesale customers select paints and coatings, resolve issues, and meet sales goals. This role involves in-store interactions, phone support, and occasional deliveries, with emphasis on product knowledge and customer satisfaction.

The position requires 18+ years old, a valid driver's license, and the ability to lift up to 70 lbs.