Paint Retail Specialist: Customer Care & Tinting

The Sherwin-Williams Company; Ashland (VA); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist for Store #705233 in Ashland, VA. The role involves helping wholesale and retail customers, recommending products, processing sales, and maintaining store presentation.

You will handle in-person and phone inquiries, resolve customer concerns, and support sales goals while adhering to company policies and safety standards.

Qualifications

• Must be at least 18 years old and legally authorized to work in the United States
• Must be able to lift up to 70 lbs occasionally and work varied hours including evenings and weekends
• Experience in delivery, retail, or customer service and familiarity with paint or related products is preferred

Responsibilities

• Provide excellent customer service and sales support in-store and over the phone
• Identify customer needs and recommend appropriate Sherwin-Williams products and services
• Process sales transactions accurately and follow store policies
• Maintain store displays, shelves, and inventory integrity
• Assist with loading/unloading deliveries and stocking products
• Stay informed on product features and color tinting options
• Support achievement of monthly, quarterly, and yearly sales goals
• Build trust with wholesale and retail customers and resolve issues promptly
• Ensure compliance with security and safety procedures

Skills

Customer service

Sales

Communication

Teamwork

Stock management

Education

High School diploma or GED

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist for Store #705233 in Ashland, VA. The role involves helping wholesale and retail customers, recommending products, processing sales, and maintaining store presentation.

You will handle in-person and phone inquiries, resolve customer concerns, and support sales goals while adhering to company policies and safety standards.