Paint & Retail Customer Service Specialist

Sherwin-Williams Co.; Concord (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Sherwin-Williams Co. is seeking a Customer Service Specialist for Store #2979 in Concord, NC. The role involves assisting customers, answering questions about products, and recommending solutions while maintaining store standards.

The position requires lifting up to 50 lbs, standing for long periods, and working evenings and weekends. Prior paint-related experience is a plus; bilingual ability is valued. Starting pay is $16/hour.

Qualifications

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Spanish language

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

Sherwin-Williams Co. is seeking a Customer Service Specialist for Store #2979 in Concord, NC. The role involves assisting customers, answering questions about products, and recommending solutions while maintaining store standards.

The position requires lifting up to 50 lbs, standing for long periods, and working evenings and weekends. Prior paint-related experience is a plus; bilingual ability is valued. Starting pay is $16/hour.