Paint & Customer Service Specialist — In-Store Tinting

The Sherwin-Williams Company; Ocala (FL); On-site; USD 28,000 - 38,000; Full time

Job summary

The Sherwin-Williams Company in Ocala, FL is seeking a Customer Service Specialist to support wholesale and retail customers by identifying needs, recommending products, and ensuring high levels of satisfaction. The role emphasizes accurate transactions, product knowledge, and meeting sales goals in a retail environment.

Ideal candidates will have strong communication skills, a background in customer service, and the ability to lift up to 70 lbs as needed.

Qualifications

• Must be 18 years or older.
• Must be legally authorized to work in the United States without sponsorship.
• Must have a valid, unrestricted Driver's License.
• Must be able to retrieve material from shelves and lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work evenings and weekends.
• Internal Sherwin‑Williams employees must have a rating of at least "meets expectations" on the latest performance appraisal and completed HR Cloud eLearning courses.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse; tint and mix products as needed.
• Stock shelves and set up displays; clean store equipment.
• Load/unload delivery trucks; assist in making deliveries as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales skills

Communication

Teamwork

Education

High School diploma or GED

Tools

Tinting equipment

Job description

The Sherwin-Williams Company in Ocala, FL is seeking a Customer Service Specialist to support wholesale and retail customers by identifying needs, recommending products, and ensuring high levels of satisfaction. The role emphasizes accurate transactions, product knowledge, and meeting sales goals in a retail environment.

Ideal candidates will have strong communication skills, a background in customer service, and the ability to lift up to 70 lbs as needed.