Paid Summer CX & Data Analytics Intern

GAF; Parsippany-Troy Hills (NJ); On-site; USD 28,000 - 30,000; Full time

Job summary

GAF Internship Program in Parsippany, NJ is seeking a motivated student to support the Customer Experience team. You will collect and analyze customer data, track KPIs, and help implement new touchpoints and processes to improve satisfaction.

You will work across departments including Sales, Product, Marketing and Operations, gaining hands-on experience in a fast-paced environment while developing skills in data analysis and CRM tools.

Qualifications

• Pursuing an undergraduate degree in Business, Marketing, Communications, Data Analytics or related field.
• Minimum 3.0 GPA required.
• Sophomore or junior standing preferred for internship.
• Strong interest in customer experience, client relations and data analysis.

Responsibilities

• Assist with collecting and analyzing customer data to track KPIs and provide insights.
• Support the CX team to improve touchpoints, processes and workflows.
• Support day-to-day operations and customer advocacy initiatives.
• Collaborate with Sales, Product, Marketing and Operations on customer-centric projects.

Skills

Customer experience

Data analysis

CRM usage

Education

Bachelor's degree in Business/Marketing/Communications/Data Analytics

Tools

Google Suite

Salesforce

Job description

GAF Internship Program in Parsippany, NJ is seeking a motivated student to support the Customer Experience team. You will collect and analyze customer data, track KPIs, and help implement new touchpoints and processes to improve satisfaction.

You will work across departments including Sales, Product, Marketing and Operations, gaining hands-on experience in a fast-paced environment while developing skills in data analysis and CRM tools.