Paid Account Manager, Amazon

Amazon Inc.; Seattle (WA); On-site; USD 90,000 - 140,000; Full time

Job summary

Amazon (Shanghai) International Trading Company Limited Shenzhen Branch is seeking an Account Manager with retail experience to drive China-based sellers on Amazon Global marketplaces and deliver top-tier post-sales support. You will manage key accounts, monitor performance, and collaborate across teams to implement revenue-driving strategies.

The role demands strong analytical ability, excellent communication, and a proven track record of ownership and results-driven work in a fast-paced

Qualifications

• Proven track record of taking ownership and driving results.
• Strong analytical skills for data-driven decisions.
• Data-driven, results focused with strong business sense.
• Exceptional interpersonal and communication skills.
• Highly organized and ability to prioritize in a fast-paced environment.
• BA/BS required and proficiency in English.

Responsibilities

• Drive seller growth and seller success on Amazon through optimization and ads.
• Conduct deep dive analysis on seller performance and create actionable plans.
• Analyze category trends and summarize best practices into the framework.
• Provide input to product development and process optimization.
• Collaborate with PM team to drive product/content innovations.
• Manage client relationships for highest seller experience.
• Monitor performance and address issues impacting revenue.

Skills

Ownership & results

Analytical skills

Data-driven

Interpersonal communication

Organized & prioritization

Education

BA/BS required

Job description

Job ID: 10602233 | Amazon (Shanghai) International Trading Company Limited Shenzhen Branch

We are looking for a results-driven individual with retail experience to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces; meanwhile deliver first-class level of services to customer satisfaction. The Account Manager will have experience building relationships with internal and external stakeholders, and the ability to deliver results. Provide primary post-sales general and/or technical support to third-party sellers. Manage relationships with key accounts and develop strategies to maximize these relationships. Responsible for monitoring and maintaining performance, and working with clients to improve performance. In addition, responsible for proactive monitoring of accounts to identify and address any issues that may impact revenue generation. Must be focused on driving results, and work across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives.

Roles & Responsibilities

Planning/Analysis

• Drive seller growth and seller success on Amazon through selection growth, conversion enhancement, ads optimization and feature adoption etc.
• Conduct deep dive analysis on Seller business performance, define the opportunities and create actionable plans to achieve seller development goals (Input/Output) within the portfolio of accounts
• Analyze category trends and summarize account management best practices and SOPs into the business development framework
• Collect and feedback the Voice of the Seller as to input into product development and process optimization to continuously improve efficiency
• Collaborate with PM team or manage projects/programs as primary owner to drive product/feature/service content innovations to further improve SP business and SP satisfaction

Leadership

• Become a thought leader in defining success criteria and understand business needs of large Sellers in an ever-changing business environment.
• Manage all aspects of the client relationship for highest standard of seller experience.

Basic Qualifications

• Proven track record of taking ownership and driving results
• Strong analytical skills and experienced in using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions
• Data-driven, results focused and strong business sense
• Exceptional interpersonal and communication skills
• Highly organized and ability to prioritize work in a complex, fast-paced environment
• Demonstrated ability to manage multiple projects, work prioritization, planning and task delegation
• BA/BS required
• Proficiency in oral and written English

Preferred Qualifications

• 4-8 years working experience
• Client facing experience e.g. of consulting/client management / business analytics / business development/investment/market research
• Ideally experience of working within e-commerce/tech/B2B/MRO industries/retail

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.