PACT Medical Support Clerk: Interdisciplinary Care Navigator

U.S. Department of Veterans Affairs; Flagstaff (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

The Advanced Medical Support Assistant (AMSA) serves as a Clinical Clerk within the VHA Patient Aligned Care Team (PACT) initiative, supporting interdisciplinary clinics and call centers as well as Community Based Outpatient Clinics (CBOCs). This foundational role requires coordinating scheduling, updating patient records, and facilitating smooth patient flow across care settings.

As a key part of the VA healthcare system, the AMSA works within an interdisciplinary team to provide administrative

Qualifications

• High school diploma or GED required.
• Experience: No experience required for entry level positions.

Responsibilities

• Performs receptionist duties and basic patient scheduling.
• Maintains appointment schedules for one or more outpatient clinics.
• Verifies and updates patient demographics and health insurance information.
• Interacts with internal and external customers to coordinate care.

Education

High school diploma / General Education Development (GED) equivalency certificate

Tools

CPRS

Job description

The Advanced Medical Support Assistant (AMSA) serves as a Clinical Clerk within the VHA Patient Aligned Care Team (PACT) initiative, supporting interdisciplinary clinics and call centers as well as Community Based Outpatient Clinics (CBOCs). This foundational role requires coordinating scheduling, updating patient records, and facilitating smooth patient flow across care settings.

As a key part of the VA healthcare system, the AMSA works within an interdisciplinary team to provide administrative