PACS Technical Support & Client Success Manager

Experity, Inc.

Georgia

Hybrid

USD 90,900 - 110,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, vision coverage

Synthethic equity eligibility

Employee Assistance Program

Flexible work scheduling

Generous PTO

Career development

Team building events

Job summary

Experity, Inc. is a mission‑driven company transforming on‑demand healthcare across the U.S. We seek a leader to manage a TAM/AA team, define health metrics, and drive growth through strategic client success initiatives.

This role involves coaching, hiring, and cross‑functional collaboration with Operations and Development to improve product adoption and client outcomes. The ideal candidate has 5+ years of leadership in global customer support in a tech setting, with strong PACS/DICOM

Qualifications

Bachelor’s degree or equivalent combination of education and experience.
Minimum five years of leadership within a global customer support/technical support organization.
Proven success working directly with customers in a technology company.
Experience as a Technical Account Manager or equivalent for a PACS company, preferably OnePACS.

Responsibilities

Provide day‑to‑day management to a team of TAMs and Application Analysts.
Define success criteria for technical client health and create measurable health scores.
Drive team development, including hiring, onboarding, and performance management.
Lead, coach, and empower teams to adopt best practices.
Maintain and own the technical relationship with client leadership teams.