PACS Administrator I

eisenhower; United States; On-site; USD 37,000 - 58,000; Full time

Job summary

eisenhower Information Systems department seeks a qualified engineer to maintain RIS/PACS and CPACS systems and support workflows across radiology and cardiology. The role includes assisting clinicians, configuring device connectivity, and training staff on applications.

Ideal candidates have healthcare IT experience, 3+ years in the field, and relevant certifications. Salary is competitive with full-time day shifts in the United States.

Qualifications

• Ability to document issues, findings, workflows.
• Strong troubleshooting and problem solving with minimal guidance.
• Excellent communication, oral and written.
• Time management and organizational skills.

Responsibilities

• Supports RIS/PACS and CPACS maintenance and operations.
• Assist radiologists, technologists and staff with workflows and modules.
• Configure connectivity between imaging modalities and PACS.
• Install software and train staff on applications.
• Troubleshoot interface errors and incident tickets.
• Monitor performance reports and logs for optimization.

Job description

Default Work Shift

Day (United States of America)

Hours: 40

Salary range: $27.75 - $42.15

Schedule: Full Time

Shift Hours: 8 Hour employee

Department

Information Systems

Job Objective

Responsible for RIS/PACS and CPACS maintenance and support of Pictorial Archiving Communication Systems, assigned applications, integration of modalities, deploying PACS workstations and workflows that support Radiology and Cardiology

Job Description

Education

Required: Associate's degree in Information Technology or healthcare related field or an additional two (2) years of applicable experience in lieu of associate's degree

Preferred: Bachelor's degree in Information Technology or healthcare related field

Licensure/Certification

Required: Valid CA Driver License; obtain a relevant IT or Healthcare Certification (DICOM, Radiant, Cupid or other IT related certification) within one (1) year of hire/promotion

Preferred: Relevant technology or Clinical Certification (AART, RN, RT)

Experience

Required: Three (3) years of combined experience in healthcare, technology or working at an imaging vendor or five (5) years relevant combined experience in healthcare and technology in lieu of an associate's degree

Preferred: Desktop or application support experience and relevant clinical experience

Reports To

Manager-RIS PACS

Supervises

N/A

Ages of Patients

N/A

Blood Borne Pathogens

Minimal/ No Potential

Skills, Knowledge, Abilities

Ability to develop new skills and approach change with a positive attitude, Ability to document issues, findings, workflows and owns work assigned, Ability to logically troubleshoot and resolve application and workstation solutions with minimal guidance, Ability to maintain positive interpersonal relations with peers, users and vendors, Ability to teach/train radiology and cardiology staff to application workflows, Effective time management skills as well as organizational and personal skills to work with a variety of people, Excellent communication, oral and written skills, Excellent customer service skills; motivated self-starter, Knowledge of common business applications, MS Office, Visio, IS ticket management systems and general workstation troubleshooting tools, Understands fundamentals of computer software and hardware systems, networking, server design, and operating systems, Understands technical documentation and appropriately seeks input from experienced peers or vendor support

Essential Responsibilities

1. Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
2. Supports implementation, monitoring, and maintains day-to-day activities associated with the Picture Archiving and Communication System (PACS) and Radiology Information System (RIS) and Cardiology systems.
3. Assists radiologists, technologist and staff with hanging protocols, exam filters, dictation system and reporting modules.
4. Configures connectivity between imaging modalities and PACS. Supports modality imaging software and assist users; able to troubleshoot and resolve issues with minimal guidance.
5. Installs software and trains physicians and staff on applications and workflows.
6. Troubleshoots interface errors with Radiology and Cardiology systems.
7. Proactively seeks to understand the "how and why" processes work.
8. Troubleshoots incident tickets and works closely with customers and the RIS/PACS team to resolve issues.
9. Creates and maintains radiology, cardiology and imaging reports.
10. Learns process improvement processes and applies methods and tools toward work tasks and activities when appropriate.
11. Monitors performance reports, work queues, error logs to ensure systems are performing optimally. Suggest alternatives for performance improvement.
12. Ensures effective communication with physicians, other clinical personnel between assigned departments, vendors and IS staff members.
13. Assists the departments in utilizing the software to support and maximize the operational benefits to achieve best practices.
14. Supports RIS/PACS/CPACS projects and tasks necessary to complete projects on time and on budget.
15. Supports Tumor Board conferences and optimizes systems to support privacy and security.
16. Assures that all necessary documentation ("i.e. procedures, processes") are properly completed.
17. Completes RIS/PACS/CPACS competencies.
18. Participates in the RIS/PACS OnCall rotation.
19. Performs other duties as assigned.