Packaging Support Engineer

ProMach Careers; Rock Hill (SC); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Packaging Support Engineer to enhance customer packaging performance and efficiency. In this role, you will travel to various locations to provide technical support, troubleshoot issues, and collaborate with customers to optimize their packaging processes. You will also engage in training and guidance for operators, ensuring best practices are followed. This position offers a dynamic environment where your expertise will directly impact the future of packaging automation. Join a team that values innovation and customer satisfaction, while enjoying a comprehensive benefits package right from your first day.

Benefits

Comprehensive Medical/Dental Programs

Life Insurance

Generous Paid Time Off

Retirement Savings Plan with Company Match

Wellness Program

Qualifications

• 5+ years of experience in technical support in flexible packaging.
• Strong understanding of packaging materials and their performance.

Responsibilities

• Provide technical support and troubleshooting for packaging products.
• Collaborate with customers to resolve material handling issues.
• Document service activities and customer feedback for improvements.

Skills

Technical Support

Problem-Solving

Customer Service

Communication Skills

Knowledge of Packaging Materials

Field Service

Quality Assurance

Flexographic Printing

Gravure Printing

Digital Printing

Education

Bachelor’s Degree in Engineering

Equivalent Experience in Packaging Science

Job description

At ProMach, we’re looking for people who want to shine. You’ll have opportunities to take your career in the direction you want. You can be creative. Strategic. Persuasive. Influential. A mechanical marvel. A customer service authority. Meticulous. A closer. A futurist.

You’ll be challenged and rewarded. Improve our customers’ packaging performance and efficiency every day. Help build the future of packaging automation. We’re proud of that and hope you will be too.

Do we have your attention? Keep reading.

CL&D has a great opportunity for a Packaging Support Engineer.

Key Responsibilities:

• Travel to customer, co-packer, or supplier locations to provide technical support for product lines, including troubleshooting and process optimization.
• Provide material sizing, specifications, and mock-ups for sales and customer projects based on customer requirements.
• Collaborate with customers to troubleshoot and resolve issues related to material handling, sealing, adhesion, and overall runnability.
• Provide guidance and training to customer operators and engineers on best practices for product lines effectively.
• Work closely with internal production, quality, sales, and account services teams to address client concerns and recommend product improvements.
• Document service activities, issues resolved, and customer feedback for continuous improvement and product development.
• Assist in product testing, quality assurance, and process enhancements to ensure compatibility with various packaging machines.
• Maintain up-to-date knowledge of industry trends, flexible packaging materials, and best practices for optimal performance.

Qualifications & Skills:

• Bachelor’s degree (or equivalent experience) in Engineering, Packaging Science, or a related technical field.
• 5+ years of experience in technical support, field service, or quality assurance within the flexible packaging industry.
• Strong understanding of packaging materials, adhesives, coatings, and their performance on various machinery.
• Experience with flexographic, gravure, or digital printing technologies is a plus.
• Excellent customer service and communication skills.
• Ability to travel extensively, including internationally as needed.
• Strong problem-solving skills with the ability to work independently under pressure.

Benefits:

Salary is only a part of a well-developed compensation program. As a Pro Mach employee, you receive more than just a paycheck. Total compensation includes your pay (base salary), very comprehensive medical/dental programs as well as life insurance, a generous paid time off program, a retirement savings plan with a company match and a wellness program. There is no waiting period for benefits—you are eligible on your first day of employment.

Pro Mach is an Equal Opportunity Employer. Pro Mach complies with all states mandating the use of E-Verify to verify employment eligibility of new hires to work in the United States. Pro Mach is a drug-free workplace.

About CL&D:

With facilities in Wisconsin and South Carolina, CL&D Graphics offers roll-fed film and pressure-sensitive labels, shrink sleeves, pouches, lidding, and preprinted thermoform solutions to consumer packaged goods companies across North America. They provide complex, high-quality graphics for most unsupported film applications in the marketplace, along with research and development expertise in new product design as well as on-site technical support for packaging solutions to ensure consistent, attention-grabbing products in the marketplace. Additionally, CL&D Digital produces short run, production quality prototypes and promotional samples to help bring products to market quickly with no minimum orders and rapid delivery for companies of all sizes.