Packaging Customer Service Specialist

Teamtrg; Northern (KY); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Northwest Packaging, a TRG company and affiliate of Schwarz Partners, is seeking a Customer Service Representative to support our St. Paul, MN facility. The CSR builds long-term relationships with customers by providing product and service information and by resolving issues promptly.

This role works closely with sales, accounting, CSR’s and manufacturing staff to meet customer needs. Northwest Packaging values employees and strives to support you and your family at work and in life, with

Qualifications

• High School Diploma required.
• Prior corrugated customer service experience preferred.
• Experience with Amtech Encore software is a plus.

Responsibilities

• Process orders from customers or sales reps, verify pricing and delivery.
• Manage VMI releases and replenishment orders from the warehouse.
• Review warehouse run quantities to meet policy terms.
• Provide quotes for re-run differentials and confirm pricing for outside purchases.
• Coordinate with departments to ensure proper production paperwork.
• Support multiple projects and adapt to changing priorities.
• Maintain accurate account information and respond to inquiries promptly.

Skills

Fraction math

Tape measure reading

Education

High School Diploma

Tools

Amtech Encore

Job description

Northwest Packaging, a TRG company and affiliate of Schwarz Partners, is seeking a Customer Service Representative to support our St. Paul, MN facility. The CSR builds long-term relationships with customers by providing product and service information and by resolving issues promptly.

This role works closely with sales, accounting, CSR’s and manufacturing staff to meet customer needs. Northwest Packaging values employees and strives to support you and your family at work and in life, with