Customer Service Representative

Teamtrg; Northern (KY); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Northwest Packaging, a TRG company and affiliate of Schwarz Partners, is seeking a Customer Service Representative to support our St. Paul, MN facility. The CSR builds long-term relationships with customers by providing product and service information and by resolving issues promptly.

This role works closely with sales, accounting, CSR’s and manufacturing staff to meet customer needs. Northwest Packaging values employees and strives to support you and your family at work and in life, with

Qualifications

• High School Diploma required.
• Prior corrugated customer service experience preferred.
• Experience with Amtech Encore software is a plus.

Responsibilities

• Process orders from customers or sales reps, verify pricing and delivery.
• Manage VMI releases and replenishment orders from the warehouse.
• Review warehouse run quantities to meet policy terms.
• Provide quotes for re-run differentials and confirm pricing for outside purchases.
• Coordinate with departments to ensure proper production paperwork.
• Support multiple projects and adapt to changing priorities.
• Maintain accurate account information and respond to inquiries promptly.

Skills

Fraction math

Tape measure reading

Education

High School Diploma

Tools

Amtech Encore

Job description

Northwest Packaging, a TRG company and affiliate of Schwarz Partners, is currently seeking a Customer Service Representativeto support our St. Paul, MN facility. TheCustomer Service Rep builds long-term relationships with the customers by providing product and service information and by resolving product and service issues in a timely manner. This position will work closely with the sales, accounting, CSR’s and manufacturing personnel to meet the customer’s needs.

Northwest Packagingtruly values our employees as our greatest asset and we strive to support both you and your family at work and in life.

ESSENTIALJOB FUNCTIONS FOR THIS POSITION:

• Process orders directly received from the customer or sales rep, confirm pricing and delivery.
• Process VMI releases as well as replenishment orders from the warehouse.
• Review run qty’s replenished in the warehouse to adhere to company warehouse term policy.
• Quote re-run differential qty’s for customers as well as confirm pricing for any outside purchases required.
• Ensure all necessary layouts are handed in for order entry (CAD drawings, print layouts, any critical notes needed on production paperwork).
• Cross train and fill in during times when people are out of the office.
• Monitor hot jobs and promised jobs through production to ensure they are shipped on time.
• Work with the customer / salesperson with any changes, issues or customer inquiries.
• Take ownership of accounts under your list of accounts.
• Other additional duties as assigned.
• Working between departments, estimating, design, production.
• Neat and organized work habits.
• Relaying information and trouble shooting.

REQUIRED EDUCATION & EXPEREINCE:

• High School Diploma.

PREFERRED EDUCATION & EXPEREINCE:

• Previous corrugated customer service experience, knowledge of Amtech Encore software and spec building.

REQUIRED SKILLS & ABILITIES:

• Able to add, subtract and read fractions in all units of measure. Ability to use and read tape measure.

PREFERRED SKILLS:

• Ability to read, comprehend and translate simple instructions and translate into type for production.
• Organized and able to manage multiple projects at the same time.

PHYSICAL DEMANDS:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job. Typing, reaching, lifting at times under 30#’s, sitting for extended periods.

WORK ENVIRONMENT:

Must be able to multi-task in fast paced environment. Must be able to work independently and be a self starter. Must have good organizational skills and good time management.

While performing the duties of this job, the employee is frequently exposed to a regular office environment with climate control. Occasionally exposed to the warehouse area that is not climate control. The noise level in the warehouse area is usually loud.