Packaging Account Manager – Technical Client Liaison

Piworld; Huntington Park (CA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Vacation

Paid Sick Leave

FSA

Employee Assistance Program

Job summary

Superior Lithographics in Los Angeles seeks a Technical Account Representative to manage customer orders from quote through delivery, ensuring accuracy and satisfaction. You’ll balance client needs with production capacity in a fast-paced packaging environment, coordinating with sales, prepress, and manufacturing.

The role requires strong packaging knowledge, attention to detail, and the ability to resolve issues independently.

Qualifications

• 5+ years in paper-based custom packaging such as corrugated and/or folding carton.
• 5+ years in Project Management or Account Management in a manufacturing environment.
• Experience with mid to large-size customers, preferably in food and other high-volume parallel industries.
• Strong understanding of production workflows.
• Ability to read and interpret production specs, estimates, proofs, and order history.

Responsibilities

• Build and maintain strong relationships with customers, sales, and cross-department teams.
• Respond promptly and professionally to customer inquiries by phone, email, and customer portals.
• Receive and review customer quote requests; gather specifications and details for accurate estimating.
• Generate estimates using ERP system.
• Understand each customer’s ordering patterns, specifications, lead times, and expectations.
• Coordinate new structure and artwork submissions through design, preflight, and file prep; track revisions, expectations, and approvals.
• Maintain specification records to ensure current and accurate information for production.
• Review purchase orders for accuracy; identify and resolve discrepancies before orders are released to production.
• Communicate customer priorities, expectations, and special requirements to internal teams.
• Work closely with scheduling and production planning to balance customer expectations with plant capacity and operational capabilities.
• Track orders throughout the manufacturing process and provide proactive updates to customers.
• For customers on contracts or with more robust programs: maintain customer-facing dashboards; monitor finished goods inventory and coordinate releases; review forecast vs. actual to assess raw material needs and trigger new orders.

Skills

Packaging industry knowledge

Project/Account management

Customer relationships

Production workflow understanding

Reading production specs

Education

Bachelor’s Degree preferred

Tools

Microsoft Outlook

Excel

Word

ERP software

Customer portals

Job description

Superior Lithographics in Los Angeles seeks a Technical Account Representative to manage customer orders from quote through delivery, ensuring accuracy and satisfaction. You’ll balance client needs with production capacity in a fast-paced packaging environment, coordinating with sales, prepress, and manufacturing.

The role requires strong packaging knowledge, attention to detail, and the ability to resolve issues independently.