Package & Resident Experience Concierge

Rose Associates; New York (NY); On-site; USD 30,000 - 39,000; Full time

Job summary

Rose Associates is seeking a Package Attendant in New York City to manage the receipt, sorting, and delivery of packages within residential buildings. You will ensure timely, secure delivery to residents while maintaining strict security and reporting procedures.

The role requires patience, strong organizational skills, and the ability to communicate clearly with residents and delivery personnel. On-site work in a fast-paced environment, with attention to safety and building codes, is essential.

Qualifications

• High school diploma or equivalent required.
• Strong organizational and problem solving skills demonstrated.
• Excellent communication and customer service abilities.
• Ability to work in a fast-paced environment handling multiple tasks.
• Knowledge of safety protocols and building codes is preferred.
• Proficient computer skills, especially Microsoft Office and property管理 software.

Responsibilities

• Provide exceptional service to delivery personnel and residents; verify package details.
• Inspect packages for damage or discrepancies and log accurately.
• Maintain organized package storage area and proper labeling.
• Notify residents of arrivals through established channels.
• Assist residents in retrieving packages during designated hours with ID verification.
• Enforce security measures to prevent theft and misdelivery.
• Collaborate with building management to enforce handling policies.
• Monitor equipment and report maintenance needs promptly.
• Stay informed about local package handling regulations and safety rules.

Skills

Strong organizational skills

Problem solving

Attention to detail

Excellent communication

Customer service

Multitasking ability

Safety and building codes knowledge

Computer operations (MS Office & PMA)

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Rose Associates is seeking a Package Attendant in New York City to manage the receipt, sorting, and delivery of packages within residential buildings. You will ensure timely, secure delivery to residents while maintaining strict security and reporting procedures.

The role requires patience, strong organizational skills, and the ability to communicate clearly with residents and delivery personnel. On-site work in a fast-paced environment, with attention to safety and building codes, is essential.