Package Room Attendant: Secure, Efficient Deliveries

Kaizen Lab Inc.; New York (NY); On-site; USD 28,000 - 36,000; Full time

Job summary

Kaizen Lab Inc. in Brooklyn, NY is seeking a dependable Package Room Attendant to manage packages, mail, and deliveries at a residential property.

The role requires accurate documentation, secure storage, and prompt resident notifications while maintaining an orderly, secure package room in a fast-paced environment. The position emphasizes attention to detail, strong customer-service skills, and collaboration with building staff to ensure safe, efficient operations and protection of residents’

Qualifications

• Experience in package room, mailroom, or similar service preferred.
• Strong organizational skills and attention to detail.
• Ability to maintain accurate records amid high volume.
• Basic computer and mobile device proficiency.
• Ability to learn package-management and resident notification software.

Responsibilities

• Receive packages, mail, and deliveries from carriers and authorized vendors.
• Accurately scan or enter each delivery into the building’s package-tracking system.
• Follow all established procedures for documenting, storing, and releasing packages.
• Sort and organize packages by resident, apartment number, size, or designated storage area.
• Properly store oversized, high-value, perishable, or special-handling deliveries.
• Notify residents promptly through the building’s approved application, email, telephone, or other designated communication system.
• Verify the recipient’s identity and apartment information before releasing any package.
• Obtain required signatures or electronic confirmation and update the package status accurately.
• Maintain control of package-room access and protect residents’ packages and personal information.
• Monitor the package room to prevent package loss, theft, damage, or unauthorized access.
• Research and document missing, damaged, duplicated, or misrouted packages.
• Report delivery discrepancies, security concerns, and unresolved package issues to building management immediately.
• Coordinate scheduled pickups and communicate professionally with delivery drivers, vendors, residents, and building staff.
• Respond to resident questions regarding package status, pickup procedures, and delivery concerns in a courteous and professional manner.
• Maintain a clean, safe, organized, and clutter-free package room.
• Keep shelving, carts, counters, walkways, scanners, and other equipment in proper working order.
• Break down and dispose of packaging materials according to building procedures.
• Report unsafe conditions, damaged equipment, and maintenance concerns promptly.
• Work collaboratively with concierge, doorman, security, property management, and other building personnel.

Skills

Package-room experience

Customer service

Attention to detail

Record-keeping

Basic computer skills

Communication skills

Independent work

Job description

Kaizen Lab Inc. in Brooklyn, NY is seeking a dependable Package Room Attendant to manage packages, mail, and deliveries at a residential property.

The role requires accurate documentation, secure storage, and prompt resident notifications while maintaining an orderly, secure package room in a fast-paced environment. The position emphasizes attention to detail, strong customer-service skills, and collaboration with building staff to ensure safe, efficient operations and protection of residents’