Package Concierge & Resident Experience Lead

Rose Associates, Inc.; Northern, New York (KY, NY); Hybrid; USD 29,000 - 40,000; Full time

Job summary

Rose Associates, Inc. in New York City seeks a Package Attendant to manage deliveries for residents of a multifamily property. You will receive, organize, and distribute parcels while upholding security and accuracy in every step.

In this on-site role, you’ll work closely with building management, inform residents of arrivals, and ensure a safe, courteous delivery process within the community. The position requires mobility across floors and adherence to safety standards.

Qualifications

• High school diploma or equivalent.
• Strong organizational and problem-solving skills, and attention to detail.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Knowledge of safety protocols and building codes.
• Work authorization is required.

Responsibilities

• Provide exceptional customer service to delivery personnel and residents.
• Inspect packages for damage or discrepancies and log details.
• Notify residents promptly of package arrivals.
• Assist residents in retrieving packages while enforcing security measures.
• Collaborate with building management to enforce package handling policies.
• Monitor storage equipment and report maintenance needs.
• Stay informed about local regulations related to package handling, privacy, and security.
• Comply with workplace safety regulations.
• Must be on-site and able to move throughout the building.
• Ability to ascend and descend stairs and lift moderately heavy packages.

Skills

Customer service

Communication

Organizational skills

Problem solving

Safety awareness

Education

High school diploma or equivalent

Work authorization

Tools

Microsoft Office

Property management software

Job description

Rose Associates, Inc. in New York City seeks a Package Attendant to manage deliveries for residents of a multifamily property. You will receive, organize, and distribute parcels while upholding security and accuracy in every step.

In this on-site role, you’ll work closely with building management, inform residents of arrivals, and ensure a safe, courteous delivery process within the community. The position requires mobility across floors and adherence to safety standards.