Package Dispatch Supervisor

hcmportal; New York (NY); On-site; USD 92,000 - 171,000; Full time

Job summary

UPS in New York, NY seeks a Dispatch Supervisor to analyze and plan daily package dispatch operations, ensuring timely and efficient service. You will review production data, route changes, and performance trends to optimize schedules and distribute workload.

Responsibilities include analyzing daily and weekly reports, identifying training needs, providing feedback, conducting evaluations, and fostering collaborative work.

Qualifications

• Bachelor's degree or international equivalent required/preferred.
• Experience in preload/dispatch or management preferred.

Responsibilities

• Analyzes the previous day’s production reports and weekly trends to incorporate improvements into future plans.
• Determines employee training needs to produce continuous development plans.
• Provides feedback and support.
• Conducts performance evaluations and resolve individual and group performance issues.
• Supports a collaborative work environment through continuous communication and relationship building.

Skills

Dispatch management experience

Analytical skills

Education

Bachelor's Degree or International equivalent

Job description

Job Description:

Job Summary

This position is responsible for analyzing and planning a center’s daily package dispatch to ensure timely and efficient dispatch service performance. He/She analyzes previous dispatch results to maximize service performance and to streamline routes. This position has primary responsibility for managing the center’s dispatch systems and processes. He/She reviews data (e.g., stop and volume trends, missed pieces, cost per piece, etc.) to identify dispatch trends and uses these trends to create plans that maximize results. This position records route modifications, such as new streets and customers, to keep plans up-to-date and oversees load modifications to improve service and reduce costs. He/She also develops, updates and monitors dispatch processes and plans using trend and production report data to adjust routes and evenly distribute work. This position works to improve dispatch operations by promoting the implementation of new technology and monitoring dispatch planning system functionality. He/She directly supervises Part-time Dispatch Supervisors.

Responsibilities:

• Analyzes the previous day’s production reports and weekly trends to incorporate improvements into future plans.
• Determines employee training needs to produce continuous development plans.
• Provides feedback and support.
• Conducts performance evaluations and resolve individual and group performance issues.
• Supports a collaborative work environment through continuous communication and relationship building.

Qualifications:

• Bachelor's Degree or International equivalent - Preferred
• Preload, Dispatch or Management Experience - Preferred

Other Criteria:

• Job Grade: 203
• Must currently reside in the same geographic location as the job or be willing to relocate promptly - Required
• Shift: Monday - Friday (1am - 11pm). Days and hours may vary based on operational needs and the manager's instructions.
• Last day to apply is 10/15/2026 by the end of the day

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range:

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $91,728.00/year to $171,228.00/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.