Dispatch Supervisor

UPS; Hermiston (OR); On-site; USD 60,000 - 95,000; Full time

Job summary

UPS is seeking a Dispatch Analyst to analyze a center’s daily package dispatch and plan improvements to ensure timely and efficient service. The role oversees dispatch systems, reviews data like stop volumes, and promotes new technology adoption to optimize routes and reduce costs.

The position includes supervising additional team members and developing, updating, and monitoring dispatch processes and plans. A Bachelor’s degree is preferred and federal employment criteria apply.

Qualifications

• Bachelor's Degree or international equivalent - Preferred

Responsibilities

• Analyzes the previous day’s production reports and weekly trends to inform future plans.
• Determines employee training needs to support development plans.
• Provides feedback and support to staff.
• Conducts performance evaluations and resolves issues.
• Supports a collaborative environment through ongoing communication and relationship building.

Education

Bachelor's Degree or international equivalent - Preferred

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

This position is responsible for analyzing and planning a center’s daily package dispatch to ensure timely and efficient dispatch service performance. Employee analyzes previous dispatch results to maximize service performance and to streamline routes. This position has primary responsibility for managing the center’s dispatch systems and processes. Employee reviews data (e. g. , stop and volume trends, missed pieces, cost per piece, etc. ) to identify dispatch trends and uses these trends to create plans that maximize results. This position records route modifications, such as new streets and customers, to keep plans up-to-date and oversees load modifications to improve service and reduce costs. Employee also develops, updates and monitors dispatch processes and plans using trend and production report data to adjust routes and evenly distribute work. This position works to improve dispatch operations by promoting the implementation of new technology and monitoring dispatch planning system functionality. Employee directly supervises additional team members.

Responsibilities

• Analyzes the previous day’s production reports and weekly trends to incorporate improvements into future plans.
• Determines employee training needs to produce continuous development plans.
• Provides feedback and support.
• Conducts performance evaluations and resolve individual and group performance issues.
• Supports a collaborative work environment through continuous communication and relationship building.

Qualifications

• Bachelor's Degree or International equivalent - Preferred

Job Grade: 203

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.