Pacifica Studio Manager

Pilates Addiction; Pacifica (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Pilates Addiction in Pacifica, CA seeks a General Manager to oversee studio operations, drive membership growth and lead Sales Associates. You will manage sales, staffing, inventory, and customer service, ensuring high standards across all revenue streams.

Responsibilities include lead generation, membership sales, staff scheduling, training, and oversight of instructors. A passion for fitness, strong communication, and detail-oriented decision making are essential.

Qualifications

• 2+ years of retail/service or fitness industry experience.
• Confident in generating personal sales and training Sales Associates in sales.
• Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training.
• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email.
• Ability to excel in a fast changing, diverse environment.
• Ability to recognize areas of improvement and make changes using good judgement.
• An affinity and passion for fitness.
• Solid writing and grammar skills.
• Highly organized, proficient in data management, ability to prioritize and meet deadlines.
• Professional, punctual, reliable and neat.
• Strong attention to detail and accuracy.
• Trustworthy and ability to handle confidential information.
• Ability to work harmoniously with co-workers, clients and the general public.
• Proficiency with computers and Studio software.

Responsibilities

• Lead generation including Grass Roots Marketing and Networking
• Implement sales process to schedule prospects into Intro classes
• Membership sales
• Manage staff schedule
• Ensure that studio retail/products are stocked with accurate inventory counts
• Train and Supervise Sales Associates
• Hire/Manage instructors at the studio
• Proficiency in using CRM/POS tools, to include revenue reports, attendance reports, etc.
• Review instructor evaluations and assist in mentorship/disciplinary action as needed
• Independently make decisions related to high level customer service
• Collect out-standing dues
• Maintain cleanliness and organization of the Pilates Studio
• Enforce Pilates Addiction policies and procedures
• Ensure all forms, administrative supplies, and studio literature is stocked and visible
• Schedule and participate in networking/community events and studio promotions
• Strategically manage marketing campaigns to generate leads for the studio

Skills

Sales leadership

Staff training

Membership sales

Customer service

Communication skills

Organizational skills

Attention to detail

Data management

Team collaboration

English fluency

Tools

CRM

POS systems

Studio software

Job description

The General Manager will oversee all studio functions from sales to instructors. They will lead all sales efforts; drive membership growth and endeavour to prevent member attrition. The General Manager will hire, train and manage Sales Associates within their studio.

The General Manager will utilize discretion and independent judgment in managing the studio and directing the work of employees.

REQUIREMENTS:

• 2+ years of retail/service or fitness industry experience.
• Confident in generating personal sales and training Sales Associates in sales
• Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training
• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
• Ability to excel in a fast changing, diverse environment.
• Ability to recognize areas of improvement and make changes using good judgement.
• An affinity and passion for fitness.
• Solid writing and grammar skills.
• Highly organized, proficient in data management, ability to prioritize and meet deadlines.
• Professional, punctual, reliable and neat.
• Strong attention to detail and accuracy.
• Trustworthy and ability to handle confidential information.
• Ability to work harmoniously with co-workers, clients and the general public.
• Proficiency with computers and Studio software.

RESPONSIBILITIES:

• Lead generation including Grass Roots Marketing and Networking
• Implement sales process to schedule prospects into Intro classes
• Membership sales
• Manage staff schedule
• Ensure that studio retail/products are stocked with accurate inventory counts
• Train and Supervise Sales Associates
• Hire/Manage instructors at the studio
• Proficiency in using CRM/POS tools, to include revenue reports, attendance reports, etc.
• Review instructor evaluations and assist in mentorship/disciplinary action as needed
• Independently make decisions related to high level customer service
• Collect out-standing dues
• Maintain cleanliness and organization of the Pilates Studio
• Enforce Pilates Addiction policies and procedures
• Ensure all forms, administrative supplies, and studio literature is stocked and visible
• Schedule and participate in networking/community events and studio promotions
• Strategically manage marketing campaigns to generate leads for the studio