General Manager

MOVE Fitness; Charlotte (NC); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Job summary

MOVE Fitness is seeking a General Manager to oversee sales, retention, and community engagement for a Club Pilates studio. The role requires leading the team, driving four revenue streams, and ensuring high levels of customer service and operational excellence.

The position emphasizes strategic marketing, staff scheduling, and vendor coordination, with a strong focus on data-driven performance and community building within the studio and broader network.

Qualifications

• 1 year of sales management experience required.
• 1+ year of leadership/team management experience required.
• Pilates or fitness experience preferred.

Responsibilities

• Meet studio goals and implement plans to achieve them.
• Provide exceptional customer service to members via in-person, phone, and email.
• Contact prospects/leads to schedule Pilates classes and enroll them or sell memberships.
• Evaluate monthly studio KPIs to improve results.
• Manage studio social media to promote Club Pilates and generate leads.
• Coordinate marketing campaigns with regional GM and owner to generate leads.
• Lead generation including grass-roots marketing and networking.
• Implement sales processes to schedule prospects into Intro classes.
• Ensure studio retail/products are stocked with accurate inventory counts.
• Supervise team and ensure goals are met.
• Proficiency in Club Ready and POS, including revenue and attendance reports.

Skills

Sales leadership

Team management

Customer service

Communication

Organizational skills

Data management

Attention to detail

Confidentiality

POS familiarity

Tools

Club Ready

POS system

Job description

POSITION DETAILS

Yoga 6 offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. Yoga 6 is a well-established, nation-wide brand, committed to providing affordable and accessible Pilates to the community

The General Manager oversees studio functionality from sales and retention to community engagement.

QUALIFICATIONS:

• Sales Management: 1 year (Required)
• Leadership/Team Management-Supervision: 1+ year (Required)
• Pilates or Fitness Experience: 1 year (Preferred)
• Confident in generating personal sales and training Sales Reps in sales and customer service
• Experience supervising personnel and assigning tasks.
• Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training
• Excellent communication and strong interpersonal skills
• Flexible to studio work schedule
• Ability to recognize areas of improvement and make changes using good judgement
• Ability to excel in a fast changing and diverse environment
• An affinity and passion for fitness
• Solid writing and grammar skills
• Highly organized, proficient in data management, ability to prioritize and meet deadlines
• Professional, punctual, reliable and neat
• Strong attention to detail and accuracy
• Trustworthy and ability to handle confidential information
• Ability to work harmoniously with co-workers, clients and the general public and foster community, within the team and the studio membership
• Proficiency with computers and studio software

RESPONSIBILITIES:

• Meet Studio Goals and implement plan and strategies to achieve them
• Provide exceptional level of customer service at the studio to existing members via face-to-face, phone and email.
• Contact prospects/leads to schedule Pilates class and enroll them on Intro classes or sell membership
• Evaluate and assess monthly studio KPIs (key performance indicators) to improve studio results.
• Manage Studio on Social Media in order to promote Club Pilates and help to generate leads.
• Strategically manage marketing campaigns to generate leads for the studio incoordination with regional general manager and owner
• Lead generation including grass roots marketing and networking
• Implement sales process to schedule prospects into Intro class
• Ensure that studio retail/products are stocked with accurate inventory counts
• Supervise team and assure they meet their goals
• Proficiency in Club Ready and POS system, to include revenue reports, attendance reports, etc.
• Collect out-standing dues
• Maintain cleanliness and organization of the Pilates studio
• Enforce Club Pilates policies and procedures
• Ensure all forms, administrative supplies, and studio literature is stocked and visible
• Schedule and participate in networking/community events and studio promotions
• Create and manage staff schedule
• Directly coordinate with all vendors, ensuring that studio retail/products are stocked with accurate inventory counts
• Review instructor evaluations performed by Master Trainer/Lead Instructor
• Independently make decisions related to high level customer service

Job Type: Full-time

Pay:Starting at $45,000.00

Benefits:

• 401(k) matching
• Paid time off