PACE KC Enrollment Specialist

Pace KC LLC; Kansas City (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Life insurance and disability coverage

Flexible Spending Account

Paid time off and holidays

Job summary

Pace KC Enrollment Specialist is the first point of contact for prospective participants and families. You will guide enrollment steps and explain PACE services with compassion, documenting interactions in electronic systems and coordinating with referral partners.

You will join a multidisciplinary team to promote the organization’s mission, values, and approach to elder care within Missouri communities. Strong communication and culturally sensitive engagement are essential.

Qualifications

• Bachelor's degree in health, social work, business or equivalent.
• Experience in sales, customer service, or intake, especially in senior living or healthcare.
• Familiarity with Medicare and Medicaid in Missouri.
• One year of experience working with older adults.
• Bilingual Spanish/English encouraged to apply.

Responsibilities

• Engage with older adults, caregivers, and referral partners to explain PACE services in clear, compassionate language.
• Guide prospective participants through the PACE KC enrollment steps and level-of-care process required by the State of Missouri.
• Present information to families, community partners, and organizations with confidence and professionalism.
• Document interactions accurately in electronic systems.
• Collaborate with a supportive interdisciplinary team committed to improving the lives of older adults.
• Represent the mission, values, and philosophy of PACE KC in the community.

Skills

Communication skills

Presentation skills

Bilingual Spanish/English

Interpersonal skills

Cultural competence

Education

Bachelor's degree in health, social work, business or equivalent

Job description

As an Enrollment Specialist for PACE KC, you will be part of a team of caregivers to provide care for the people who need it most. The Enrollment Specialist obtains initial information relating to potential enrollment, coordinates the intake process, and provides information and referrals to community agencies as appropriate. The Enrollment Specialist promotes PACE KC philosophy and PACE KC mission and values to the public, prospective participants, referral resources, and any other interested parties. You will also oversee the enrollment process of prospective participants through the level of care process as determined by the State of Missouri.

If you have a passion for working with a team of dedicated caregivers to make care visible every day, this role is for you.

About the Role

As a PACE KC Enrollment Specialist, you will be one of the first connections prospective participants and families have with our program. You will:

• Engage with older adults, caregivers, and referral partners to explain PACE services in clear, compassionate language
• Guide prospective participants through the PACE KC enrollment steps and level-of-care process required by the State of Missouri
• Present information to families, community partners, and organizations with confidence and professionalism
• Document interactions accurately in electronic systems
• Collaborate with a supportive interdisciplinary team committed to improving the lives of older adults
• Represent the mission, values, and philosophy of PACE KC in the community

This role is ideal for individuals who take initiative, solve problems independently, and are energized by work that makes a real difference for older adults and their families.

• Excellent verbal and written communication skills
• Strong presentation skills and comfort speaking with individuals, families, and groups
• Commitment to health equity and the PACE mission
• Ability to work respectfully and effectively with a diverse participant population and families from many cultural and socioeconomic backgrounds
• Comfort supporting people experiencing cognitive decline, chronic illness, or mental health challenges
• Ability to use computer systems to document interactions accurately

Preferred Experience

• Bachelor's degree in health, social work, business or equivalent experience.
• Background in sales, customer service, or intake — especially in senior living, aging services, healthcare, or community-based organizations
• Familiarity with Medicare and Medicaid in Missouri
• One year of experience working with older adults
• Bilingual (Spanish/English) candidates strongly encouraged to apply

Applicants who meet most but not all preferred qualifications are still encouraged to apply.

Associates must be fully vaccinated against COVID-19 or obtain an approved exemption for vaccination accommodation based on a medical condition or sincerely held religious belief.

PACE (Program of All-Inclusive Care for the Elderly) is a healthcare program that provides a full range of personalized healthcare and wellness services to allow older adults to age gracefully in their home communities.

PACE emphasizes comprehensive, coordinated, and preventive care in a way that treats the whole person – addressing physical, emotional, and psychological needs. A team of providers works together across many disciplines to help PACE members achieve and maintain their health and wellness goals.

We support our team members with:

• Medical benefits (including a Health Savings Account option), dental and vision
• 401(k) retirement plan with company match
• Company-paid benefits such as life insurance, Accidental Death & Dismemberment, and Short and Long Term Disability
• Flexible Spending Account
• Paid Days Off beginning at 12 days annually, effective the first day of employment
• Eight annual company-paid holidays; One annual paid personal day

About Swope Health Services:

For 56 years, the mission of Swope Health mission has been to improve the health and wellness of the community by delivering accessible, quality, comprehensive patient care to all. Founded in 1969 by E. Frank Ellis,