P2P Service Desk Manager: Drive Policy & Excellence

Comcast; Philadelphia (Philadelphia County); On-site; USD 130,000 - 160,000; Full time

Job summary

Comcast is seeking a Senior Manager to lead the Procure-to-Pay (P2P) Service Desk, delivering timely and accurate support to employees, vendors, and stakeholders across purchasing, vendor setup, and invoice workflows.

The role emphasizes customer service, knowledge management, trend analysis, and continuous improvement, partnering with Finance, Sourcing, IT, and Operations to drive adoption of policies and digital solutions.

Qualifications

• Bachelor's degree in Business, Accounting, Finance, or related field or equivalent experience.
• 5–7 years in Accounts Payable, Procure-to-Pay, purchasing support, shared services, or related financial operations.
• 3+ years supervising or managing a customer support, service desk, or financial operations team.
• Experience with purchasing systems, invoice workflows, vendor management tools, and expense platforms.
• Strong background in support operations, ticketing systems, and customer service process management.

Responsibilities

• Leads daily operations of the P2P Service Desk with a customer-centric mindset.
• Ensures SLAs, response times, backlog thresholds, and customer satisfaction goals are met.
• Manages ticket intake, triage, prioritization, and escalation paths.
• Develops analytics and reporting to monitor performance and trends.

Skills

Service Desk Management

Accounts Payable (AP)

Procure-to-Pay

Education

Bachelor's Degree

Tools

Oracle

SAP

Workday

Job description

Comcast is seeking a Senior Manager to lead the Procure-to-Pay (P2P) Service Desk, delivering timely and accurate support to employees, vendors, and stakeholders across purchasing, vendor setup, and invoice workflows.

The role emphasizes customer service, knowledge management, trend analysis, and continuous improvement, partnering with Finance, Sourcing, IT, and Operations to drive adoption of policies and digital solutions.