Senior Procure to Pay Specialist-1

Comcast; Philadelphia (Philadelphia County); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading telecommunications company in Philadelphia is seeking a Procure to Pay Support Specialist responsible for providing first-line support across the procurement lifecycle. The ideal candidate has 1-3 years of experience in vendor support roles and possesses strong customer service skills. This position involves resolving inquiries from internal employees and external suppliers and ensuring compliance with company policies.

Qualifications

• 1-3 years of experience in a shared services, P2P, T&E, or vendor data support role.
• Familiar with ERP and T&E systems.
• Ability to manage multiple priorities and work independently.

Responsibilities

• Respond to inquiries related to requisitions, purchase orders, and payment status.
• Troubleshoot invoice issues and provide guidance on procurement policies.
• Collaborate with Procurement and Accounts Payable to resolve escalated issues.

Skills

Customer service orientation

Communication skills

Problem-solving skills

Detail-oriented

Education

Associates or Bachelor’s degree in Business, Finance, Supply Chain

Tools

Oracle Cloud

SAP

Concur

Coupa

Job description

Overview

The Procure to Pay Support Specialist is responsible for providing first-line support across the full P2P lifecycle, including procurement, accounts payable, travel & expense (T&E), and vendor master data. This role ensures timely and accurate resolution of inquiries from internal employees and external suppliers, while promoting compliance with company policies and supporting continuous process improvement.

Responsibilities

• Respond to inquiries related to requisitions, purchase orders, invoice processing, and payment status
• Troubleshoot issues such as invoice holds, PO/Invoice mismatches, duplicate invoices, and delayed payments
• Provide guidance on procurement policies, system navigation, and approval workflows
• Collaborate with Procurement, Accounts Payable, and business units to resolve escalated issues
• Assist employees with corporate card maintenance, expense report submissions, and reimbursement processes
• Address questions related to T&E policy compliance, allowable expenses, and documentation requirements
• Support issue resolution within T&E systems (e.g., Concur, Oracle) and escalate technical problems as needed
• Monitor and follow up on outstanding or rejected expense reports
• Respond to inquiries related to vendor onboarding, updates, and validations
• Assist suppliers and internal requestors with the vendor registration process
• Ensure compliance with internal controls, tax documentation, and data quality standards
• Collaborate with the Vendor Master Data team to resolve data integrity issues and support cleanup initiatives
• Manage and resolve help desk tickets in a timely manner, meeting defined SLAs while maintaining accuracy
• Maintain accurate documentation of inquiries, resolutions, and process updates
• Identify trends in support requests and recommend process or training improvements
• Contribute to knowledge-based content and support onboarding of new employees

Qualifications

• Associates or Bachelor’s degree in Business, Finance, Supply Chain, or related field preferred
• 1-3 years of experience in a shared services, P2P, T&E, or vendor data support role
• Familiarity with ERP and T&E systems (e.g., Oracle Cloud, SAP, Concur, Coupa)
• Strong customer service orientation with excellent communication and problem-solving skills
• Ability to manage multiple priorities and work independently in a fast-paced environment
• Detail-oriented with a focus on accuracy, compliance, and data integrity
• Experience supporting global or multi-entity organizations (preferred)
• Understanding of internal controls and audit requirements related to vendor data and expense reporting (preferred)
• Bilingual or multilingual capabilities are a plus

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Equal opportunity employer: Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.