P260014 – Student Services Coordinator – Educational Opportunity Center

Austincc; Buffalo, Northern (NY, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

The Buffalo Educational Opportunity Center (BEOC) is seeking a collaborative Student Services Coordinator to lead integrated advisement, college transition and career services within the Student Support Services Unit. The coordinator will provide strategic leadership and day-to-day management to support adult learners facing barriers—from entry through graduation and employment.

This role focuses on building processes, partnerships, and systems that empower students through coaching,

Qualifications

• Bachelor’s Degree and two years of supervisory or management experience in student services.
• Strong data management and reporting using student record systems.
• Collaborates across departments to improve student outcomes.
• Excellent interpersonal and communication, management, and problem-solving skills.
• Experience with Microsoft Office; comfortable with new technology.
• Weekend/evening availability.
• Equivalent combination of education and experience.

Responsibilities

• Build and lead an integrated services team using a coaching model to improve retention and placement.
• Oversee student intake, registration, onboarding, and orientation sessions.
• Oversee Early Alert system and disciplinary processes with timely interventions.
• Develop partnerships with employers for placement opportunities and job readiness.
• Collect, analyze, and report data on persistence, engagement, and placement.
• Co-lead Commencement Ceremony and Recognition Events.

Skills

Data management

Reporting skills

Interpersonal skills

Communication skills

Management skills

Problem-solving

Decision-making

Microsoft Office

Education

Bachelor's Degree

Master's Degree

Job description

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P260014 - Student Services Coordinator - Educational Opportunity Center

P260014 - Student Services Coordinator - Educational Opportunity Center

Posting Number

P260014

Position Summary:

The Buffalo Educational Opportunity Center (BEOC) is seeking a collaborative and innovative professional to serve asthe Student Services Coordinator.This position will be responsible for the development and implementation of fully integrated advisement, college transition and career services team within the Student Support Services Unit. The coordinator will provide strategic leadership and day-to-day management within the Unit.

This individual will play a key role in developing processes, partnerships, and systems that ensure a seamless experience for adult learners facing economic and educational barriers—from program entry through graduation and employment. This includes leading the implementation of a coaching model that fosters student empowerment, accountability, and goal achievement through consistent and personalized support. The ideal candidate will be a forward-thinking professional with the ability to design, implement, and assess initiatives that strengthen student persistence, completion, and career success.

Responsibilities will include, but are not limited to the following:

• Build and lead a new, integrated services team utilizing a coaching model that connects advising, college transition, and career development functions to strengthen student retention, completion, and placement outcomes.
• In collaboration with Admissions, oversee student intake, registration, and onboarding including new student orientation sessions to ensure a smooth transition for incoming students.
• Oversee implementation of the Early Alert system and disciplinary processes, ensuring timely interventions and consistent documentation.
• Develop and sustain partnerships with employers and agencies to support student success and placement opportunities. Oversee student placement processes, including college enrollment and employment opportunities. Ensure students are prepared for career success by overseeing job readiness support.
• Collect, analyze, and report data related to student persistence, engagement, and placement outcomes.
• Serve as a co-lead for the Commencement Ceremony and Recognition Events.

About the Buffalo Educational Opportunity Center
The Buffalo Educational Opportunity Center (BEOC) is an adult education enterprise, of the State University of New York, University Center for Academic and Workforce Development (UCAWD), with an annual enrollment of 1,940 students, that provides urban and/or disadvantaged residents in the Western New York area with tuition-free academic programs, workforce development training and certifications and gainful employment opportunities. The mission ofBEOCis to produce lifelong learners who are self-directed, empowered, and committed to excellence. Residents of the surrounding Buffalo community are provided a range of services designed to develop the academic and workforce development skills necessary to become self-sufficient. Programs and services are structured to adapt to the needs of our students — as well as to the demands of our community — and serve as first steps toward the attainment of long-term educational and employment skills. To learn more about the Buffalo Educational Opportunity Center, visit ourwebsite .
Learn more:

• Ourbenefits , where we prioritize your well-being and success to enhance every aspect of your life.

University at Buffalo is an affirmative action equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

Minimum Qualifications:

• Bachelor’s Degree and two (2) years of supervisory or management experience overseeing staff and operations within student services, academic advisement, career services, or a closely related functional area.
• Strong data management and reporting skills; experience using student record systems.
• Demonstrated ability to collaborate across departments to improve student outcomes.
• Excellent interpersonal, communication, management, problem-solving, and decision-making skills.
• Experience in using Microsoft Office Suite. Comfortable learning and using new and emerging technology.
• Must be available to work weekends and evenings on occasion.
• An equivalent combination of education and experience will be considered.

Preferred Qualifications:

• Master’s Degree in Higher Education, Student Personnel, Counseling, Education, or related field.
• Three (3) to five (5) years of supervisory or management experience overseeing staff and operations within student services, academic advisement, career services, or a closely related functional area.
• Experience developing and implementing student persistence, completion and placement strategies.
• Experience working with academically underprepared or economically disadvantaged adult learners.
• Experience in partnership development with employers and community organizations.
• Experience with grant coordination or external funding initiatives.
• Demonstrated success in leading cross-functional teams.

Physical Qualifications:

FTE: 1.0

University at Buffalo is an affirmative action/equal opportunity employer and in keeping with our commitment, encourages women, minorities, persons with disabilities and veterans to apply.