Case Manager

State University of New York at Buffalo; Buffalo (NY); On-site; USD 55,000 - 57,000; Full time

Job summary

Buffalo Educational Opportunity Center (BEOC) in Buffalo seeks a Case Manager to provide comprehensive case management and job coaching within the Buffalo Build Skilled Trades Pre-Apprenticeship Program and related workforce development initiatives.

You will assess students, develop individualized plans, lead workshops on personal development, assist with resume and interview prep, provide on-the-job coaching, and track outcomes to support career advancement.

Qualifications

• Bachelor’s degree in Social Work, Education, Psychology or related field with 2 years of directly related experience in case management or job coaching.
• Knowledge and understanding of social services systems and community resources.
• Proficiency with technology including Microsoft Office Suite and student information systems.

Responsibilities

• Conduct thorough assessments and develop individualized case plans in collaboration with students, community agencies and other stakeholders (housing, healthcare, legal, job placement, etc.).
• Facilitate engaging workshops and group sessions for students on personal development topics such as budgeting, time management, and problem solving.
• Assist students in job readiness preparation, including resume building, interview skills, and job search strategies.
• Provide students with on-the-job support and coaching to help them integrate into the workforce.
• Monitor and track students’ job performance and provide ongoing guidance for career advancement.

Skills

Interpersonal skills

Advocacy

Empathy

Organizational skills

Education

Bachelor’s degree in Social Work, Education, Psychology or related field

Master’s degree in Social Work, Education, Student Personnel, Psychology or related field

Tools

Microsoft Office Suite

Student Information Systems

Job description

The Student Support Services Unit of theBuffalo Educational Opportunity Center ( BEOC )is seeking a dynamic, dedicated, and compassionate individual to join our team as a Case Manager to focus on providing comprehensive case management and job coaching to students in the BEOC’s Buffalo Build Skilled Trades Pre-Apprenticeship Program and other workforce development programming. The BEOC , supported by the University Center for Academic and Workforce Development ( UCAWD ) and State University of New York, provides urban and/or disadvantaged residents in the Western New York area with tuition-free academic programs, workforce development training and certifications and gainful employment opportunities.

The Case Manager position requires someone with strong interpersonal skills, a commitment to advocacy, and the ability to empower students to achieve their personal and professional goals. This role requires strong organizational skills, empathy, and the ability to work collaboratively with students and stakeholders. If you are passionate about empowering individuals to reach their full potential and thrive in a supportive environment, we want to hear from you.

Key responsibilities of this position include:

• Conduct thorough assessments and develop individualized case plans in collaboration with students, community agencies and other stakeholders (i.e. housing, healthcare, legal, job placement, etc.).
• Facilitate engaging workshops and group sessions for students on topics relevant to personal development and independence such as budgeting, time management, and problem solving.
• Assist students in job readiness preparation, including resume building, interview skills, and job search strategies.
• Provide students with on-the-job support and coaching to help them successfully integrate into the workforce.
• Monitor and track students’ job performance and provide ongoing guidance for career advancement.

About The Buffalo Educational Opportunity Center

The Buffalo Educational Opportunity Center ( BEOC ) is an adult education enterprise, of the State University of New York, University Center for Academic and Workforce Development ( UCAWD ), with an annual enrollment of 1,940 students that provides urban and/or disadvantaged residents in the Western New York area with tuition-free academic programs, workforce development training and certifications, and gainful employment opportunities. The mission of BEOC is to produce lifelong learners who are self-directed, empowered, and committed to excellence. Residents of the surrounding Buffalo community are provided a range of services designed to develop the academic and workforce development skills necessary to become self-sufficient. Programs and services are structured to adapt to the needs of our students - as well as to the demands of our community - and serve as first steps toward the attainment of long-term educational and employment skills. To learn more about the Buffalo Educational Opportunity Center, visit our website .

Learn more:

• Our benefits , where we prioritize your well-being and success to enhance every aspect of your life.

As an Equal Opportunity / Affluent Action employer, the Research Foundation will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin and veteran or disability status.

Minimum Qualifications

• Bachelor’s degree in Social Work, Education, Psychology or related field with 2 years of directly related experience in case management or job coaching.
• Knowledge and strong understanding of social services systems and community resources.
• Cultural competence and the ability to build rapport with diverse populations.
• Proficiency with technology including Microsoft Office Suite and student information systems.
• Evening and weekend hours will be required.
• A valid Class D driver’s license to operate a motor vehicle is required or candidate must otherwise demonstrate their capacity to meet the transportation requirements of the position.
• An equivalent combination of education and experience will be considered.

Preferred Qualifications

• Master’s degree in Social Work, Education, Student Personnel, Psychology or related field.
• Experience working with academically under-prepared and/or economically disadvantaged adults.

Driving Requirements

Driving Requirements A Class D driver’s license is a required minimum qualification for this position. Employees must operate university owned vehicles for business purposes and be enrolled in the LENS program to verify license validity.

Salary Range

Salary Range $55,000 - $57,000

Additional Salary Information

Additional Salary Information The salary range reflects our good faith and reasonable estimate of the possible compensation at the time of posting, the role and associated responsibilities, and the experience, education, and training of the selected candidate.

Work Hours

37.5 hours per week

Campus

Campus Downtown Campus

Special Instructions Summary

This position is funded until 12/31/2027 by a grant from the New York State Office of Strategic Workforce Development and is subject to the continued availability of funds from this grant.

Is a background check required for this posting?

Is a background check required for this posting? Yes

Background Check Notification For non-internal applicants: a selected candidate will have to complete and pass a background check prior to appointment.

Contact Information

Contact's Name

Contact's Pronouns

Contact's Title

Contact's Title Student Success Programs Coordinator

Contact's Email

Contact's Phone

Contact's Phone [phone]

Posting Dates

Posted

Posted 09/15/2026

Deadline for applicants 09/29/2026

Date to be filled

Date to be filled 11/16/2026

References

Number of references required

Number of references required 3

Supplemental Questions

• * What will be the highest level of education attained by the time of employment?
  • GED
  • High School Diploma
  • Associates Degree
  • Bachelors Degree
  • Masters Degree
  • PhD/Doctoral Degree
  • MD
  • JD
• * How many years of directly related experience do you have?
  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10+
• * Please indicate your current employment affiliation with the University at Buffalo.
  • Faculty
  • Faculty Student Association (FSA)
  • Research Foundation Employee
  • State Classified
  • State Professional
  • UB Foundation
  • TA/GA
  • Student
  • No Current Employment Affiliation
• * How did you first hear about this employment opportunity?
  • AcademicKeys.com
  • CareerExposure.com
  • CareerWomen.com
  • Chronicle of Higher Education
  • DiversitySearch.com
  • GoogleJobs.com
  • HERCjobs.org
  • HigherEdJobs.com
  • IMDiversity.com
  • Indeed.com
  • LinkedIn.com
  • MBACareers.com
  • Conference
  • Personal Referral
  • UBJobs.buffalo.edu
  • Other

UB is an AA/EOE and welcomes all to apply including veterans and individuals with disabilities. Arrangements will be made if an applicant has a disability in order to provide access to the application, interview and selection process upon request. Reasonable accommodation requests must be made in a timely manner by email at [e-mail] or by phone [phone].