(P/T) Front Desk Attendant

United States Tennis Association (USTA); New York (NY); On-site; USD 60,000 - 80,000; Part time

Job summary

Join a passionate team dedicated to promoting tennis across the United States! As a Front Desk Attendant, you'll play a vital role in ensuring excellent customer service and smooth operations at the National Tennis Center. Your responsibilities will include welcoming guests, managing court bookings, and assisting with program registrations. This position offers a unique opportunity to be part of a vibrant community focused on making tennis accessible to everyone, regardless of experience. If you're looking for a dynamic role where you can make a difference, this is the perfect fit for you.

Qualifications

• Excellent customer service and communication skills.
• Ability to stay calm in fast-paced situations.

Responsibilities

• Welcome and greet players, students, and patrons.
• Assist guests with court time and program placements.
• Handle POS transactions and monitor court usage.

Skills

Customer Service

Communication Skills

Computer Proficiency

Bilingual Skills

Job description

(P/T) Front Desk Attendant

ID

2018-2230

# of Openings

40

Category

Administrative

Company : Name

USTA National Tennis Center Inc.

Who We Are

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport's growth on every level in the United States, from local communities to the professional game, the US Open.

Why Work for the USTA?

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for EVERYONE to participate. No tennis experience necessary—everyone can find their place in the game!

The Role

• Practice excellent customer service standards at all times while welcoming and greeting all players, students, and patrons.
• Assist all guests with court time and proper program/event placement.
• Handle all POS transactions and receipts accurately.
• Assign courts to players for open time, donated courts, private & group lessons using the computerized reservation system, and assist patrons with program registrations and offerings.
• Follow all ITC policies and procedures for court bookings, program registrations, and site access to courts and grounds.
• Assist the Program department with the development and implementation of PACES and Tour programs, including coordinating site visits and school outreach.
• Work with the department to ensure all classes are uploaded to the NTC website promptly, as directed by the Sr. Business Manager.
• Answer general inquiries via phone regarding reservations, prices, and programs.
• Accurately handle monetary transactions during your shift.
• Operate indoor/outdoor court lighting panels and monitor usage.
• Monitor court usage to ensure players adhere to scheduled times.
• Update patron profiles accurately and timely.
• Perform other duties as assigned by the Front Desk Supervisor and Sr. Business Manager.
• Assist with US Open duties as assigned.

Who You Are

• Excellent customer service, communication, and phone skills.
• Proficiency with computers.
• Availability on weekends and evenings.
• Bilingual skills are a plus but not required.
• Maintain a professional appearance at all times.
• Ability to stay calm and focused in fast-paced, stressful situations.
• This position is onsite at the NTC.

Hourly Wage: $18 per hour