(P/T) Front Desk Attendant

(USTA) United States Tennis Association; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a passionate team at an innovative organization dedicated to promoting tennis across the United States. This role emphasizes exceptional customer service, where you'll assist players and patrons while managing court bookings and program registrations. Your ability to maintain professionalism and handle fast-paced situations will be key. With a commitment to accessibility in sports, this position offers a unique opportunity to contribute to the growth of tennis at all levels. If you're ready to make a difference and enjoy a dynamic work environment, this is the perfect role for you.

Qualifications

• Excellent customer service and communication skills are essential.
• Ability to remain calm in fast-paced situations.

Responsibilities

• Assist guests with court time and program/event placements.
• Responsible for all POS transactions and receipts.
• Monitor court usage and ensure adherence to scheduled times.

Skills

Customer Service

Communication Skills

Computer Skills

Bilingual

Job description

Who We Are

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

Why Work for the USTA?

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game!

The Role

• Practice excellent customer service standards at all times while welcome and greet all players, students, and patrons.
• Assist all guests with court time and proper program/event placement.
• Responsible for all POS transactions and receipts
• Assign courts to players for open time, donated courts, private & group lessons in computerized reservation system as well as assisting patrons with program registrations and program offerings.
• Follow all ITC policies and procedures for court bookings, program registrations and site access to courts and grounds.
• Assist Program’s department with the development and implementation of the PACES and Tour program including but not limited to; coordination of the site visits and school outreach.
• Work in conjunction with the program’s department to ensure that all classes are uploaded to the NTC website in a timely manner as defined by the Sr. Business Manager.
• Assist in answering general phone inquiries regarding reservations, prices & information and program offerings.
• Properly account for any money transactions during shift.
• Operate light panels for indoor / outdoor courts and monitor usage.
• Monitor court to ensure players are adhering to their scheduled time.
• Update patron profiles timely and accurately.
• Other duties as assigned by Front Desk Supervisor and Sr. Business Manager.
• US Open duties as assigned.

Who You Are

• Excellent customer service, phone manner, and communication skills.
• Possess computer skills
• Must have weekend and evening availability
• Bilingual a plus, but not necessary
• Project a professional company image at all times
• Ability to remain calm and focused in fast-paced, stressful situations
• Position is considered onsite and site specific at the NTC

Hourly Wage: $18 per hour