P/T Customer Service Agent - $32.65

Europcar Mobility Group; Los Angeles (CA); On-site; USD 43,000 - 50,000; Part time

Job summary

Europcar Mobility Group through Fox Rent A Car in Los Angeles is hiring a part-time Customer Service Agent. The role supports Ready Line and Return processes, ensuring vehicles are clean, inspected, and ready for customer pickup, while guiding customers through rental charges and paperwork.

Ideal candidates have top-notch people skills, can troubleshoot with a smile, and demonstrate patience throughout the rental experience.

Qualifications

• Valid Driver's License.
• High School Diploma or equivalent.

Responsibilities

• Return Agent duties: greet customers, inspect vehicles, secure keys, report damages, explain charges.
• Ready Line Agent duties: clean and prep vehicles, inspect quality, facilitate exchanges and upgrades, assist with luggage.

Skills

People skills

Troubleshooting

Patience

Education

High School Diploma or equivalent

Valid Driver's License

Job description

## P/T Customer Service Agent - $32.65Bewerbenlocations: Los Angelestime type: Teilzeitposted on: Heute ausgeschriebenjob requisition id: JR114016**Stelleninhalte*****Every vehicle is ready. Every customer is welcome. Every time.*****At Fox Rent A Car, our Ready Line and Return Agents are a vital part of the front-line team. Your energy and commitment create seamless experiences that keep customers coming back.******Your Primary Focus Is To********As a Return Agent:***** **Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor*** **Conduct thorough inspections of returning vehicles — check for damage, record mileage, and verify fuel levels*** **Secure the vehicle keys and ensure all personal belongings and luggage are safely removed*** **Complete and submit the required paperwork to notify management of any mechanical damage or issues*** **Review the final rental contract with the customer, clearly explaining all charges*** **Perform other duties as assigned to support business needs and objectives******As a Ready Line Agent:***** **Maintain a clean, organized, and presentable ready line area*** **Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up*** **Inspect vehicles for quality standards and promptly pull any that need servicing*** **Facilitate vehicle exchanges, swaps, or upgrades based on customer requests*** **Confirm that an adequately completed checkout slip accompanies each vehicle*** **Assist customers in locating their rental cars and help with luggage when necessary*** **Support the efficient flow of vehicles by moving and parking cars within the facility as needed*** **Perform other duties as assigned to support business needs and objectives******Education & Experience***** **Valid Driver's License*** **High School Diploma or equivalent******We're Looking For***** **Top-notch people skills*** **Ability to troubleshoot with a smile*** **Patience and understanding throughout the rental experience*****We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.*****Europcar Mobility Group**Die Europcar Mobility Group ist ein globaler Mobilitätsanbieter mit 75 Jahren Erfahrung im Bereich Mobilitätsdienstleistungen und einer führenden Position in Europa. "We help to change the way you move" ist das, wofür wir stehen und was uns zusammenbringt.Wir bieten Geschäfts- und Privatkunden eine breites Angebot an Autos und Transportern, sei es für ein paar Stunden, ein paar Tage, eine Woche, einen Monat oder länger, "on demand" oder im Abo. Dabei setzen wir auf eine Flotte von mehr als 250.000 Fahrzeugen, die mit der neuesten Technologie ausgestattet sind, darunter ein wachsender Anteil an Elektrofahrzeugen.Unsere Marken sprechen unterschiedliche Bedürfnisse und Erwartungen an: Europcar - unser Premiumangebot –, und Goldcar – die smarte Alternative mit einem hervorragenden Preis-Leistungs-Verhältnis. Nicht zu vergessen Fox-Rent-A-Car, unser lokaler Champion in den USA. Die Zufriedenheit der Kunden steht im Mittelpunkt unserer Ambitionen und ihrer mehr als 8.000 Mitarbeiter, die dank eines starken Netzes in über 130 Ländern unsere Mobilitätsdienst-leistungen anbieten.