P/T Customer Service Agent - $19.29

Europcar-Mobility-Group; Denver (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

Fox Rent A Car, part of Europcar Mobility Group, seeks Return Agents and Ready Line Agents to welcome customers and ensure smooth rentals. You will inspect returning vehicles for damage, mileage, fuel, secure keys, and complete required paperwork, explaining charges and reviewing contracts with customers.

Maintain a pristine ready line, prep cars, assist with luggage, and help customers locate vehicles. A valid driver's license and a high school diploma or equivalent are required.

Qualifications

• High school diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Ability to troubleshoot with a smile and maintain calm under pressure.

Responsibilities

• Greet returning customers warmly and conduct vehicle inspections for damage, mileage, and fuel.
• Secure keys, remove personal items, and complete required paperwork.
• Explain final charges and review rental contracts with customers.

Skills

People skills

Customer service

Communication

Education

High School Diploma or equivalent

Job description

Job DescriptionEvery vehicle is ready. Every customer is welcome. Every time.At Fox Rent A Car, our Ready Line and Return Agents are a vital part of the front-line team. Your energy and commitment create seamless experiences that keep customers coming back.Your Primary Focus Is ToAs a Return Agent:Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanorConduct thorough inspections of returning vehicles — check for damage, record mileage, and verify fuel levelsSecure the vehicle keys and ensure all personal belongings and luggage are safely removedComplete and submit the required paperwork to notify management of any mechanical damage or issuesReview the final rental contract with the customer, clearly explaining all chargesPerform other duties as assigned to support business needs and objectivesAs a Ready Line Agent:Maintain a clean, organized, and presentable ready line areaEnsure all vehicles are meticulously cleaned, prepped, and ready for customer pick-upInspect vehicles for quality standards and promptly pull any that need servicingFacilitate vehicle exchanges, swaps, or upgrades based on customer requestsConfirm that an adequately completed checkout slip accompanies each vehicleAssist customers in locating their rental cars and help with luggage when necessarySupport the efficient flow of vehicles by moving and parking cars within the facility as neededPerform other duties as assigned to support business needs and objectivesEducation & ExperienceValid Driver's LicenseHigh School Diploma or equivalentWe're Looking ForTop-notch people skillsAbility to troubleshoot with a smilePatience and understanding throughout the rental experienceWe accept applications for this role on an ongoing basis, with no set closing dateWe are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.Europcar Mobility GroupEuropcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning.Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.More info at: www.europcar-mobility-group.com