P&C Systems Analyst

H&R Block, Inc.; New York (NY); On-site; USD 63,000 - 94,000; Full time

Job summary

H&R Block, Inc. is seeking a Systems Analyst to support and optimize People & Culture systems, including Workday HCM, TA, Timekeeping, and Learning Management. You will translate business needs into system requirements and provide ongoing support.

In this role, you’ll work closely with P&C professionals and IT to ensure smooth operations, develop test cycles for patches and releases, and produce end-user guides and communications for stakeholders.

Qualifications

• Bachelor’s degree in a related field or equivalent combination of education and experience.
• 1-3 years’ experience supporting Workday HCM Core processes, TA systems or similar P&C systems.
• Knowledge of People & Culture or Talent Acquisition operations with ability to manage projects from planning through implementation.
• HRIS reporting and testing experience.

Responsibilities

• Support and optimize P&C systems including Workday HCM, TA, Timekeeping, and Learning Management.
• Translate requirements into clear system objectives and deliverables while partnering with P&C and IT.
• Manage day-to-day system operations, including maintenance, configuration updates, testing, and troubleshooting.
• Plan, develop, and execute test cycles for patches, releases, and updates; prepare end-user guides and communications.
• Serve as the Tier 3 Functional Expert with knowledge sharing and guidance for complex inquiries.
• Support recurring and seasonal business activities and collaborate with vendors on platform roadmaps.
• Participate in cross-functional projects to ensure alignment with P&C requirements.

Skills

People & Culture systems

Project management

Analytical thinking

Communication

Education

Bachelor’s degree in a related field

Tools

Workday HCM

TA systems

HRIS tooling

Job description

About the Role

As a Systems Analyst at H&R Block, you will be responsible for supporting and optimizing the People & Culture (P&C) systems. Your role will involve analyzing system requirements, troubleshooting technical issues, and implementing system enhancements to ensure efficient operation of P&C processes. You will work closely with P&C professionals to understand their needs, translate them into system requirements, and provide ongoing support. Your expertise will contribute to the smooth running of P&C operations, improving the user experience for employees and enabling the P&C team to deliver excellent service. This role requires strong technical skills, a deep understanding of P&C processes, and the ability to work effectively with both technical and non-technical stakeholders. Day to day you'll...Responsible for the functionality, performance, and support of assigned People & Culture systems,

including Workday HCM, Talent Acquisition, Timekeeping, and Learning Management platformsDevelop and maintain a strong understanding of P&C business needs,

translating requirements into clear system objectives and deliverables while building effective partnerships across People & Culture and ITManage day‑to‑day system operations

, including routine functional maintenance, configuration updates, testing, and troubleshooting activitiesPlan, develop, and execute

test cycles for regular patches, quarterly releases, system enhancements, and other updates, including preparing end‑user guides, process documentation, and communications for impacted stakeholdersServe as the Tier 3 Functional Expert

by collaborating with the People Resource Center or support teams, providing documentation, FAQs, and guidance to resolve complex user inquiries or issuesSupport recurring and seasonal business activities

, including executing business processes, performing mass transactions, configuring annual events, and managing regularly scheduled system changesMaintain knowledge of system roadmaps and industry trends,

contributing to and participating in system improvements, enhancements, and new functionality. Partner with vendors to align platform capabilities with business prioritiesParticipate in cross‑functional projects

ranging from small enhancements to large system implementations, ensuring processes and solutions align with P&C system functionality and business requirementsContribute to knowledge transfer and team capability,

including preparing documentation, training new team members, and coordinating with vendors to ensure delivery on commitments

Required Qualifications

Bachelor’s degree in a related field, or an equivalent combination of education and related work experience1-3 years’ experience supporting Workday HCM Core processes, TA systems or similar People & Culture systemsKnowledge of People & Culture or Talent Acquisition operations with demonstrated ability to manage projects from planning through implementationHRIS reporting and testing experience

Preferred Qualifications

Knowledge of technical planning and testing toolsProficiency with Microsoft Office and related productivity or planning toolsAbility to work effectively both independently and within diverse, collaborative teamsExcellent verbal, written, and interpersonal communication skills, including the ability to present complex information to various audiencesStrong organizational skills with the ability to set priorities and manage deadlinesProven analytical, problem‑solving, and decision‑making abilities

Why work for us

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.

Pay Range

Pay Range InformationThe pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job‑related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short‑term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

Pay Range$62,800.00 - $94,200.00/Yr.