Manager, Tax & Integration

H&R Block, Inc.; Northbrook (IL); On-site; USD 89,000 - 142,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

401(k) plan

Employee assistance program

Associate discount program

Business Travel Accident Insurance

Job summary

H&R Block, Inc. is seeking a Tax & Integration Manager to lead Office Leaders and associates across a portfolio of CPA offices, driving operational excellence, workload balance, and client service delivery with a focus on accountability and continuous improvement.

Reporting to the Regional Tax & Integration Manager, you will guide change initiatives, coach leaders, and ensure policies and standards are followed while fostering collaboration and leveraging AI-powered tools to boost productivity

Qualifications

• Proven ability to lead and develop leaders and associates across multiple locations or teams.
• Strong coaching, mentoring, and performance management capabilities.
• Experience managing through change and leading teams through periods of growth, transformation, or organizational change.
• Demonstrated ability to influence and drive results through others.
• Strong operational management and execution skills.
• Strong organizational and prioritization skills with the ability to manage competing priorities.
• Strong relationship-building and collaboration skills.
• Experience analyzing operational and client metrics to drive performance improvements.
• Proven ability to effectively lead and develop associates in both in-person and virtual work environments.
• Experience leveraging AI-powered tools and digital technologies to enhance productivity, improve decision-making, streamline processes, and support team effectiveness.

Responsibilities

• lead and develop Office Leaders and associates across a portfolio of CPA offices, fostering a culture of accountability, engagement, and high performance.
• drive the day-to-day client experience by ensuring consistent execution of service standards and timely resolution of client concerns.
• manage work-in-progress activities, workload distribution, resource planning, and workflow prioritization to optimize productivity and client outcomes.
• execute operational processes and business initiatives that support organizational goals and drive consistency across offices.
• serve as a change leader by supporting the implementation of new systems, technology, policies, and operating models.
• coach and develop leaders and associates through regular feedback, performance management, and career development planning.
• ensure compliance with company policies, procedures, and quality standards while maintaining operational discipline.

Skills

Leadership

Coaching

Performance management

Change management

Operational management

Resource planning

Workflow optimization

Cross-location leadership

AI tools

Tools

AI-powered tools

Job description

About the Role

Reporting to the Regional Tax & Integration Manager, the Tax & Integration Manager provides direct leadership to Office Leaders and associates while ensuring the successful execution of day-to-day operations, workflow management, and client service delivery. This role is responsible for leading teams to achieve operational excellence through effective management of work in progress, resource allocation, and process execution. The Manager serves as a key change leader, supporting the adoption of new systems, processes, and operating models while fostering a culture of accountability, collaboration, and continuous improvement. The Manager partners closely with office leadership, functional support teams, and regional stakeholders to ensure consistent execution of operational standards, effective workload balancing, and outstanding client outcomes. Through coaching, performance management, and ongoing development of associates and leaders, this role drives engagement, productivity, and business results across all supported locations.

Day to day, you'll...

• lead and develop Office Leaders and associates across a portfolio of CPA offices, fostering a culture of accountability, engagement, and high performance.
• drive the day-to-day client experience by ensuring consistent execution of service standards and timely resolution of client concerns.
• manage work-in-progress activities, workload distribution, resource planning, and workflow prioritization to optimize productivity and client outcomes.
• execute operational processes and business initiatives that support organizational goals and drive consistency across offices.
• serve as a change leader by supporting the implementation of new systems, technology, policies, and operating models.
• coach and develop leaders and associates through regular feedback, performance management, and career development planning.
• ensure compliance with company policies, procedures, and quality standards while maintaining operational discipline.

Required Qualifications

• Proven ability to lead and develop leaders and associates across multiple locations or teams
• Strong coaching, mentoring, and performance management capabilities
• Experience managing through change and leading teams through periods of growth, transformation, or organizational change
• Demonstrated ability to influence and drive results through others
• Strong operational management and execution skills
• Strong organizational and prioritization skills with the ability to manage competing priorities
• Strong relationship-building and collaboration skills
• Experience analyzing operational and client metrics to drive performance improvements
• Proven ability to effectively lead and develop associates in both in-person and virtual work environments
• Experience leveraging AI-powered tools and digital technologies to enhance productivity, improve decision-making, streamline processes, and support team effectiveness

Preferred Qualifications

• Experience leading operational teams through organizational change, technology implementations, or business transformation efforts
• Proven track record of fostering an innovative and technology-forward culture focused on continuous improvement
• Tax Industry, Accounting, and/or technical-related certifications and/or experience.
• 5+ Years of relevant experience

Why work for us

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.

Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

Pay Range

$88,900.00 - $142,200.00/Yr.