P&C - Client Service Executive

Sterling Seacrest Pritchard, Inc.; North Little Rock (AR); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible PTO

Health Insurance (Medical/Dental/Vison

Safe Harbor 401K

Dress For Your Day

Flexible Work Schedule

Clear Growth Path

In-House Continuing Education

Team Outings & Events

Community Outreach

Job summary

Sterling Seacrest Pritchard, Inc. is seeking a Client Service Executive to oversee account management, client retention, and growth. The role requires leadership of a team, renewal presentations, and strong carrier relationships. The ideal candidate will mentor others and drive service excellence across client accounts.

Responsibilities include strategic planning, budgeting, and collaborating with producers to maintain client satisfaction and drive business results in the insurance sector.

Qualifications

• 6+ years of relevant experience in client service or insurance
• Active Property & Casualty Agent’s License is required
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills; detail oriented and reliable

Responsibilities

• Oversee client account management and ensure high service standards
• Lead client renewal presentations and manage renewal proposals
• Mentor and develop junior staff; deliver CE and training as needed
• Negotiate terms and premiums for new and renewal accounts, and maintain relationships with carriers/brokers

Skills

6+ years exp

P&C license

Leadership

Negotiation

Analytical skills

Communication

Mentoring

Account management

Job description

About the Organization At Sterling Seacrest Pritchard, we are here to serve as your risk advisors first and insurance broker second. We have a highly skilled team ready to collaborate with your business to position you to reach your goals with uniquely tailored insurance and consulting solutions.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category Insurance

Description

The Client Service Executive (CSE) plays a pivotal role within the organization, overseeing the full spectrum of client account management and ensuring the highest standards of service. Building upon the responsibilities of the Client Service Associate, the CSE is responsible for strategic planning, client retention, and business growth. As a senior member of the team, the CSE serves as a mentor for their team, lead client renewal presentations, and maintain strong relationships with carriers and brokers.

WHAT YOU’LL DO (Essential Job Tasks)

As a Client Service Executive, you will:

Account Management

• Ensure compliance with all signed documentation and regulatory filings
• Take ultimate responsibility for billing and managing aged receivables
• Review and take appropriate action on all account reports
• Maintain direct communication with managers and producers regarding staff, client, and claim issues
• Provide timely feedback to Associates/Assistants and elevate to managers as needed
• Assess workloads and delegate duties effectively to ensure optimal team performance
• Conduct account benchmarking and budgeting as requested
• Act as the primary contact for clients, fostering and maintaining strong relationships

New & Renewal Accounts

• Initiate pre-renewal and strategy discussions with clients
• Independently handle client renewal presentations and proposals
• Prepare and present broker service proposals
• Conduct WC Experience Mod Forecasting and Analysis
• Create and deliver stewardship reports
• Negotiate terms, conditions, and premiums for new and renewal accounts
• Ensure all client service calendar obligations are met in collaboration with producers

Mentorship & Development

• Mentor new and current team members, providing guidance and support for their development
• Teach classes to the organization on insurance coverage, endorsements, procedures, or best practices
• Participate actively in continuing education (CE) and work towards obtaining industry designations as instructed by management
• Stay current on market trends and emerging risks, sharing knowledge with the team

WHAT YOU BRING TO THE TABLE (Knowledge, Skills and Abilities)

• 6+ years of relevant experience
• Active Property & Casualty Agent’s License
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• Attention to detail and accuracy in all tasks
• Ability to work effectively as part of a team
• Demonstrated leadership and mentoring capabilities
• Proficiency in managing client accounts and conducting renewals
• Ability to negotiate effectively and independently
• Strong analytical skills for conducting benchmarking, budgeting, and WC Experience Mod Analysis

WORKING AT SSP

Learn more about what we do: https://sspins.com/

We are Selfless, Stewards of our Partnerships.

We have a fantastic culture... https://www.youtube.com/watch?v=gOSuPIvJ2oQ

And we’re here to support you!

PERKS/BENEFITS

• Flexible PTO
• Health Insurance (Medical/Dental/Vision)
• Safe Harbor 401K (We contribute 3% regardless of whether you do!)
• Dress For Your Day
• Flexible Work Schedule
• Clear Growth Path
• In-House Continuing Education
• Team Outings & Events
• Community Outreach

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Sterling Seacrest Pritchard participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. upon job acceptance.

Full-Time/Part-Time Full-Time

Shift -not applicable-

City Little Rock

State AR

Position P&C - Client Service Executive

Exempt/Non-Exempt Exempt

Open Date 10/29/2026

This position is currently accepting applications.